German Customer Service Administrator

Full time

�28-30,000

Hybrid, based in Watford approx 6 days a month

To be responsible for the whole order management process, from placing the orders until the goods have arrived at the customer side. This requires

• liaising and working closely with other departments of the organisation.
• Opening tickets for calls and e-mails for technical emergencies and enquiries.
• Creating quotations and pre-payment forms and handling customer cases pro-actively.
• Focusing on the customer and providing an outstanding customer service through a good verbal and written communication and relationship building.

• Proven customer service or logistics experience and an ability to liaise with different contacts in the organisation
• Excellent communication skills with both oral & written fluency, in English and German is a requirement
• Fluency in Italian and/or Spanish is a definite advantage
• PC skills - competent on Outlook, Salesforce, Excel, Word
• SAP experience would be an advantage
• Ability to:
  • Work on own initiative and as part of a team (team spirit)
  • Think outside the box to understand connections to other departments and processes (to see the bigger picture)
  • Work under pressure and to tight deadlines when required
  • Prioritise workload and manage time effectively
  • Multitask and coordinate activities across relevant departments
  • Monitor/navigate multiple systems and tickets/cases at the same time throughout the day and knowing how to prioritize

For more information call Caroline (phone number removed) or hit apply and send your CV