German Customer Service Administrator

Are you a fluent German speaking Customer Services professional looking for the next step in your career? (Italian or Spanish would be great as well as )

Would you like to work for a market leading international manufacturing company?

Full time

£28-30,000

Hybrid, based in Watford approx 6 days a month

Job Summary:

To be responsible for the whole order management process, from placing the orders until the goods have arrived at the customer side. This requires

liaising and working closely with other departments of the organisation.
Opening tickets for calls and e-mails for technical emergencies and enquiries.
Creating quotations and pre-payment forms and handling customer cases pro-actively.
Focusing on the customer and providing an outstanding customer service through a good verbal and written communication and relationship building.

Qualifications, Skills & Experience:

Proven customer service or logistics experience and an ability to liaise with different contacts in the organisation
Excellent communication skills with both oral & written fluency, in English and German is a requirement
Fluency in Italian and/or Spanish is a definite advantage
PC skills - competent on Outlook, Salesforce, Excel, Word
SAP experience would be an advantage
Ability to:
Work on own initiative and as part of a team (team spirit)
Think outside the box to understand connections to other departments and processes (to see the bigger picture)
Work under pressure and to tight deadlines when required
Prioritise workload and manage time effectively
Multitask and coordinate activities across relevant departments
Monitor/navigate multiple systems and tickets/cases at the same time throughout the day and knowing how to prioritizeFor more information call Caroline (phone number removed) or hit apply and send your CV