German Customer Service Administrator

We have an excellent opportunity to join a global manufacturing business as they look for a German speaking Customer Service Administrator to join their team. You will play a crucial role in delivering an exceptional customer service experience to all their customers.

Job Responsibilities:

* Delivering outstanding customer service over email and telephone

* Providing proactive and commercial account administration

* Maintaining an accurate customer database for business development purposes

* Communicating effectively and liaising with other departments to solve problems or answer customer queries

* Administering of returns and process accurate refunds

* Monitoring online payment details to reduce risk of fraudulent orders

* Monitoring of customer feedback and payment merchants including accuracy of online terms, case and resolution handling

* Booking shipping and transport using logistics providers

* Coordinating order fulfilment

* Ad hoc customer service/sales administration

Requirements:

* Fluent in German and English, both written and spoken

* Previous Customer Service experience

* Strong MS Office and Excel skills

* Proficiency with systems

* A positive and proactive attitude

* Conscientious & hard-working

* Able to multitask and manage workload to tight deadlines

* Articulate, confident and friendly manner

* Close attention to detail

Benefits/additional info:

* Numerous staff social events throughout the year

* 25 days holiday plus 8 bank holidays

* The opportunity to buy and sell annual leave

* Paid charity days for all employees

* Enhanced pension scheme

* Company healthcare plan - including dental, eyecare and wellbeing services

* Wide range of employee wellbeing initiatives and benefits