German Customer Support Executive
Posted 22 hours ago
- Basingstoke, Hampshire
- Any
- External
- Expires In 3 months
If you are fluent in German and interested in working for a globally recognised and industry leading name in the sports industry, this is a fantastic opportunity to join the well-established team. The role offers full training and excellent development opportunities.
In this role you will focus on delivering the best customer experience in the industry while maximizing all upselling and service support opportunities via inbound and outbound phone and email activity.
Salary up to £32,000 depending on experience, plus bonus and excellent benefits. Monday - Friday 8am - 4pm, hybrid working 2 days from home.
Key Responsibilities
Provide support to multiple Area Sales Managers
Process a wide variety of calls, identify appropriate action
Maximize upsell opportunities on inbound customer service phone calls
Utilize CRM system to record, track and manage all customer interactions
Maintain and enhance customer relationships by building trust and resolving issues
Develop full knowledge of company infrastructure as it relates to shipping and order processing
Contribute to team and company success through regular, ongoing training programs
Key Requirements
Fluent German and English
Ability to demonstrate a customer service focus and telephone etiquette
Ability to work cooperatively and establish positive cross-functional relationships
Excellent communication, interpersonal, influencing and listening skills
Computer system literacy should include MS Word, Excel, Outlook, Internet
Strong organisation skills
Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training, and skills. If we do not have anything suitable, we will not keep your CV for more than 30 days.
As an equal opportunity employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.
TPBN1_UKTJ
In this role you will focus on delivering the best customer experience in the industry while maximizing all upselling and service support opportunities via inbound and outbound phone and email activity.
Salary up to £32,000 depending on experience, plus bonus and excellent benefits. Monday - Friday 8am - 4pm, hybrid working 2 days from home.
Key Responsibilities
Provide support to multiple Area Sales Managers
Process a wide variety of calls, identify appropriate action
Maximize upsell opportunities on inbound customer service phone calls
Utilize CRM system to record, track and manage all customer interactions
Maintain and enhance customer relationships by building trust and resolving issues
Develop full knowledge of company infrastructure as it relates to shipping and order processing
Contribute to team and company success through regular, ongoing training programs
Key Requirements
Fluent German and English
Ability to demonstrate a customer service focus and telephone etiquette
Ability to work cooperatively and establish positive cross-functional relationships
Excellent communication, interpersonal, influencing and listening skills
Computer system literacy should include MS Word, Excel, Outlook, Internet
Strong organisation skills
Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training, and skills. If we do not have anything suitable, we will not keep your CV for more than 30 days.
As an equal opportunity employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.
TPBN1_UKTJ