Google Workspace Administrator

Google Workspace Administrator (Inside IR35)Contract Term: 3 Months (Until 30th September)Contracting Authority: Cabinet OfficeLocation: London, Bristol or Manchester – Hybrid The Cabinet Office is undergoing a significant Digital Transformation. Over the next three years we aspire to make UK Government digital services the best in the world, meeting or exceeding the benchmark set globally by the best public or private sector standards. For us to meet this ambition we are aiming to further improve the conditions, processes and expertise we have in place to be set up for success. This means we need to go much further and faster and strengthen the delivery of ‘Digital Data and Technology’ in government.To support these ambitions we have established a new Chief Digital Information Office (CDIO) directorate for the Cabinet Office to build on existing strengths. The Cabinet Office CDIO directorate is based on six principles to:Build trust by stabilizing services and getting the basics rightBe the gateway for all non-GDS digital, data and technology services delivered by Cabinet OfficeProvide impeccable service to our usersDrive digital, data and technology thought leadershipTransform ways of workingBuild sustainable capabilities.This role is part of the Cabinet Office Digital Enterprise Services team which provides, maintains and supports the infrastructure, telephony, network, WiFi, end-user devices, cloud capability and software across the entire Cabinet Office estate. Our user base includes the Cabinet Office, Crown Commercial Services, Estates, and Government Property Agency.As a Google Workspace Administrator your main responsibilities will be: Reporting into the Cloud Operations Manager you will be a subject matter expert in Google Workspace in the Google Administration team that manages the Google Workspace range of applications for the Cabinet Office (CO) totalling 13,000 accounts.You will act as a primary escalation point for the service desk, as a Google liaison and help the department to gain maximum benefit from the technology.You will help ensure that the Google Workspace environments are; securely configured, updated accordingly, well maintained and follow best practices.You will be the Subject Matter Expert for all Google Workspace range of applications (Google Drive, Google Mail, etc.), and 3rd party cloud productivity suite tools such as AODocs.Maintain regular contact with users to understand their needs and challenges and ensure continuous improvement of products and services.Maintain and build the relationship with Google and our Google Partner.Develop an effective partnership and act as an ambassador for Google Workspace, challenging the departments and users where appropriate.Support business change activities, focussing on technology impacts.Manage and triage incoming tickets for the Google team.Provide Project Management for the various in-flight projects that involve the Google team.Stay up to date with changes to Google Workspace, Google Cloud, and other products.Act as Subject Matter Expert for escalation of Google related problems and changes from the service desk and business partners.Promote the service desk as the go to function for technology and digital related change, or problem rectification, ensuring they are engaged early and solutions are determined with input from them.Work with the Digital Records Management team in managing the AODocs document library.Work with the Project Delivery team in the migration of data and email into and out of Google Workspace.Work with the Security team, Freedom of Information and Subject Access Request team to provide relevant support.Work with Cyber Security on the best practices for managing Google Workspace including but not limited to; authentication and authorisation (OAuth, SSO, Sharing Permissions, Service Accounts, etc), Data Loss Prevention, Trust Rules, etc.Creating documentation for new and existing applications, processes, training materials, and service desk knowledge base articles.You’ll have relevant experience in:SC Clearance is an essential requirement for this role, as a minimum you must be eligible and willing to undergo these checksExperience in working as third line support in a busy IT support functionExperience in the delivery of complex projects from ideation to implementationExperience in data migrations and migration toolsDeep understanding of messaging protocols and email securityExperience in using Google Apps Manager commands (GAM)Experience managing SaaS based messaging platforms such as Google and Office 365Experience in managing a large Google Workspace domain including third party toolsExperience with working as a business analyst to gather requirements and success criteria for project workExperience with running multiple (dozens) of projects simultaneouslyExperience with managing multiple DNS zone filesExperience with implementing email security standards such as DKIM, SPF, DMARC, and MTA-STSExperience with, and confident in dealing with, senior stakeholders and VIPs.Desirable:Active SC ClearanceUnderstanding of legislation pertaining to government and public sector data and IT securityAny experience with AD, MS Exchange and Sharepoint is highly beneficialExperience in managing and administering MS Sharepoint and Office 365A good understanding of Change Management Principles in relation to changing of messaging platformExperience with Asana and JiraExperience in document management systems. If this role sounds like something that you would be interested in, please click the link to apply or get in touch with ##### Disability confidentAs a member of the disability confident scheme, The Cabinet Office guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group.If you qualify for the above, please notify us on ##### will be in touch to discuss your suitability and arrange your Guaranteed Interview.Should you require reasonable adjustments at any point during the recruitment process or if there is a more accessible way for us to communicate, please do let me know.In applying for this role, you acknowledge the following, this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different. Please be aware that this role can only be worked within the UK and not Overseas.