Graduate First Line Service Desk Analyst

Cisilion s Service Desk Team has the exciting opportunity for a Graduate First Line Service Desk Analyst to join them on a permanent basis. The role would suit a Graduate (or Further Education) with a technical related degree who has a passion to get into IT. We would also accept applications from candidates who instead already have existing First Line support experience. Cisilion is a Global IT Solutions and Managed Service Provider that is fuelled by trust, agility, and excellence. We have combined our collective expertise over 23 years to deliver on our client s business objectives backed by 25 industry awards, 100% organic revenue growth since 2019, 60% 3-year headcount growth with 250 clients across the world. We hold Gold Partner status with Cisco and are a Microsoft Solutions Partner. We are looking for enthusiastic and hungry individuals who are looking to build a lasting career in the IT industry. We will give you the experience, mentoring and a tailored training programme to enable you to start your dynamic career as part of TeamCisilion. Cisilion will be working with you to set clear goals and expectations with regards to soft skills and technical skills training and accreditations to take you through support roles and further within our Technical Services department. The First Line Analyst is a hybrid role with the majority of shifts being performed in our HQ in Leatherhead, Surrey. The role will run on our shift patterns and is an intrinsic part of the Service Centre department, whose primary responsibility is to take receipt of all incoming support tickets, emails and phone calls from our clients. The First Line Support Analyst will begin a triage process, in order to resolve cases in a timely and effective manner, thus upholding our service levels. So, what do we need from you? Graduate with a Computer / IT related Degree or Masters (would also consider IT related subjects in Further Education) Or instead you could have existing IT support experience and looking to further your career. You will be strongly self motivated and be able to keep a focus on development despite also performing adequately the tasks you are currently skilled at. You will have a passion for IT and ideally be looking to move into a career centered around anything Network or Cloud based. You will have a good understanding of Office applications such as Word, Excel, PowerPoint and Outlook. You will have heard of Office 365 and may have used programmes such as SharePoint previously. You will be eager to learn and happy to ask questions when you do not understand. You will will understand the need for a professional, calm and friendly manner at all times. You will be comfortable communicating professionally and concisely both verbally and in written form. You will enjoy a fast-paced environment and thrive when under pressure you like the challenge of multitasking and understand the need for deadlines. A willingness to engage with and participate fully in the 24 hour support shift rota