Guest Services Coordinator

We are working with a leading global hospitality provider who require a Guest Services Executive due to company growth.
Responsibilities:
Work with other Guest Services Executive to create, maintain, and deliver high end guest services
Adopt the internal communication program used to create open liaison with guests
Assist Account Managers with any general tasks (such as hotel searches and accommodation bookings)
Resolve reported client and guest maintenance issues as required
Identify areas for process improvement, develop and share ideas for all stakeholders and implement new ideas
Send out accommodation extension requests and move out instructions
Upload new property information (descriptions and photos) to the internal database upon request from the Account Managers
Experience & Qualifications:
Excellent customer services skills with the ability to problem-solve
Guest Services experience is preferred
A positive and professional attitude with the ability to communicate clearly and concisely via both email and phone
Ability to thrive in a fast-paced environment and ability to stay calm under pressure
Excellent IT skills across MS suite including Word and Excel