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Guest Services Manager 4on 4off

Posted 10 days ago

  • London, Greater London
  • Any
  • External
  • Expires In 3 months
Guest Services Manager ***luxury hotel in London***
Incredible benefits
We are looking for an enthusiastic Guest Services Manager to join our family on a full time basis. This position reports to the Guest Experience Manager.
Working pattern: working 4 days on and 4 days off / 8am to 8pm
Salary: £28,013 per annum plus service charge (Up to £33000 including service charge)

We are looking for someone with previous hotel Guest Services Manager experience withexcellent communication skills and strong attention to detail. Hasa positive attitude towards training and development and enjoysdelivering personalisedoutstanding service to our guest.
As a Guest Services Manager you will:
Ensure the smooth day to day running of the department
Meet and greet our guests and assist them with any enquiries
Create guest itineraries and personalise them according to guests preferences
Look after VIPs and top corporate guests
Ensure that the department maximises both revenue and customer satisfaction through efficient sales, administration, good management and commitment to training
Promote all F&B outlets and guest experience packages
Red Carnation Hotel Collection is a family-owned hotelier business with 18 stunning properties all over the world.
We have won numerous awards such as Best Employer (#####) and Sustainable Business (2023) at the Cateys. We are proud in our commitment to developing our own and were honoured to have won for the third time a Princess Royal Training Award (2023) by HRH The Princess Royal and City & Guilds and proud to be the first privately owned company retaining its Platinum Investors in People accolade globally. To further enhance our standing we have won Top Employer (2024) for the United Kingdom which certified our excellent in employee conditions.
The Rubens at the Palace Hotel, part of the Red Carnation Hotel Collection, is a stunning five star property located in the heart of Londons Victoria and within walking distance of Buckingham Palace. This wonderful hotel has been fully refurbished and features 161 individually designed bedrooms and suites, as well as a range of Food and Beverage outlets including The English Grill Restaurant, The Curry Room Restaurant, The New York Bar, The Palace Lounge and Champagne Bar, as well as 9 well equipped function rooms.

What's in it for you?
Professional, award winning training and development opportunities
Recommend friend and family bonus scheme worth up to £600
Free meals on duty
Discount of 30% off on food and 25% off on beverages in any Red Carnation Hotel outlets
Complimentary uniform and dry cleaning services
Holiday allowance increasing with length of service up to 25 days
Two paid volunteering days each year
Free access to Employee Assistance Programme
Hotel based recognition incentive (Employee of the month up to £200)
Discounted accommodation rates with The Red Carnation Hotel Collection
Staff Appreciation Party and other Employee Recognition Events
Join us in this incredible new opportunity!
We electronically scan and store a copy of your passport/visa and/or ID card to gain a clear indication of the authenticity of the document and establish the Right to Work in the UK.

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