Guest Services Manager

This Guest Services Manager role is set in one of the most stunning luxury hotels in the UK. You will be coordinating and creating incredible stays and ensuring every guest leaves having made long-lasting, special memories for life.
The hotel is looking for a warm and welcoming Guest Services Manager with the ability to go above and beyond to make every guest feel at home. You will be assisting exclusive VIPs and exciting blue-chip companies; therefore this is a role for an attentive individual with an excellent eye for detail.
Please note for this role you will need to be flexible when required to cover night shifts, this is usually when the Night Manager is away on holiday.
Youll be wondering whats in it for you as the Guest Services Manager
£33,000 per annum
Staff accommodation available
Shift work on a rotational basis 7 to 3:30pm, 9 to 5:30pm or 10 6:30pm and 2:30 to 11:00pm
The occasional night shift to cover the night teams holidays or days off 11pm to 7:30am
Industry-leading training and career progression programs
Use of the hotels, spa & leisure facilities
Free meal whilst on duty
Discounts for both you, your family & friends at the hotel
Employee Recognition
Staff shuttle bus from the local train station
Responsibilities as the Guest Services Manager
Providing a personalised experience for a wide variety of guests including exclusive VIPs, celebrities, blue-chip companies and international travellers
Creating a positive working environment and mentoring your team to maintain the hotel's high standards of excellence
Embracing the hotel's excellent training and development opportunities
Sharing your wealth of knowledge and expertise and providing high-quality training

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