Head of Administration

Job Description Head of Administration

Are you a motivated, experienced administrator with strong leadership skills?
Do you have a passion for operational efficiency?
Want to work for one of Dorset’s most well-respected accountancy practices?

A highly regarded accountancy and business advisory firm based in Ferndown is seeking a Head of Administration to oversee their administrative team and play a hands-on role in supporting Client Service Managers. This is a pivotal role, blending strategic oversight with direct client-facing responsibilities in a busy, collaborative office.

You’ll lead a team that plays a crucial role in ensuring the smooth delivery of accountancy services, while also driving process improvements and upholding high standards of customer service.

Role Responsibilities
Leadership & Oversight:
Manage and lead the administration team, ensuring delivery of consistent, high-quality support across the firm
Assess and refine existing admin processes, driving ongoing improvements and standardisation
Supervise workflows and short- to medium-term admin projects, managing resources and time effectively
Monitor and provide management information and reporting to senior l...