Head of Client Accounts

Join us at haart Estate Agents and be part of the UK's largest Independent Property Services Group!Based in Newport, the department is responsible for processing all financials relating to our clients (landlords and tenants) in a timely and accurate manner as well as providing other administrative support to the overall lettings operation. What’s on offer to you as Head of Client Accounts with haart Estate Agents in NewportBasic salary between £30,000 - £35,000 per year (dependent on experience)Full training will be provided (Appropriate handover from existing Client Accounts Manager who is remaining in the business with a projects/systems transformation role, and training to familiarise to company processes)Monday to Friday 9am - 5.30pmReporting to Group Finance Director The essential requirements of Head of Client AccountsExcellent communication (written & verbal), influencing and interpersonal skills.Excellent time management and organizational skills.Strong attention to detail, and the ability to self-review.The ability to manage and motivate a team.Strong proficiency in using basic Microsoft packages (notably Word and Excel).The ability to work well under pressure.Minimum GCSE Maths and English C or above but higher educational levels preferable.Previous experience of Client Accounting essential.Previous experience of ARLA regulation desirable.Main duties and responsibilities of this roleManaging, developing and coaching a team of tenSupervising team and managing workflow through the office, including daily deadlines, including but not limited to:Bank account / card receipts appliedDisbursement processes and draft / final statement checkingOutgoing client paymentsMemos / Return of deposits / WO amendments / New let processing Purchase Ledger invoice processing (contractor & agent)Any incoming queries, internal and external, dealt with as appropriate Ensure weekly deadlines are met including but not limited to:Bank reconciliationsNon-resident landlord updates, checking & queriesExternal insurance (rent and legal protection policy) reportingTenancy Deposit Scheme (TDS) / other deposit schemes database upkeep, including new tenancy registrationAgency fee processing and transferEnsure monthly+ deadlines are met including (but not limited to):Bank reconciliation to cash bookDeposit housekeepingLiaison with external auditors for year end and ARLA reportingProcessing and filing HMRC quarterly & annual documents on clients behalfIncome & Expenditure report production and invoicingControlling client accounting system end of month process, agency fee and miscellaneous reporting Month end processing and reporting to Head Office finance teamManage and review various Client Accounts housekeeping / quality control reports / exception reportsContinuous improvement of processes to strengthen internal controlsProducing client accounting policies and training process documentsBeing a team player and assisting the rest of the team with their daily processes as requiredThe Finer Details
To be eligible to proceed in our recruitment process, you will need:Full UK Driving LicenceLegal entitlement to live and work in the UK (in accordance with the Immigration Asylum and Nationality Act 2006)We’ll need evidence of your right to work in the UK, in the form of:Passport/Birth CertificateWe will also needProof of AddressNational InsuranceDrivers Licence CheckEqual Opportunities: At Spicerhaart, variety makes our Company DNA come to life. We love people, and what's more, we love the differences that make each person who they are, we support you and encourage those differences, to make you the best person you can be. Spicerhaart are proud to be an equal opportunity workplace and we welcome all talented individuals to apply for a career with us. We are committed to equal employment opportunity regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.If you have a disability or special need that requires accommodation, please let our Talent Team know and we will be happy to assist to the best of our ability – regardless of how small or large your requirement may be.To All Recruitment Agencies: Spicerhaart does not accept speculative agency CVs. Please do not forward CVs to the Talent Team, Spicerhaart employees or any other company location. Spicerhaart is not responsible for any fees related to unsolicited CVs received from external recruitment sources through our Preferred Suppliers List or otherwise.Privacy Policy: We process any information you provide in accordance with our Privacy Policy which is available on the Spicerhaart website: