Head of Client Services

Following significant expansion, an exciting investment in new technology, and subsequent internal restructure, out client currently is seeking a Head of Client Services to lead their team of account managers. The successful candidate will come from a client services background, preferably within a print related sector. The position As Head of Client Services, you will be responsible for the day to day management of your team and assist in the management of some key clients. You will be responsible for the welfare of the personnel within your team and support them in training and development where required. Ensure good time keeping and organise holidays in accordance with the needs of the department. You will be expected to attend some of the key client review meetings will be required and oversee client governance. You will assist the team where required with communications and help manage client expectations. As a good communicator, you will need to maintain the motivation of the team and continually looking at ways the company can improve on the service offering to our clients. Experience of managing a team Management experience in dealing with Contracted Clients Experience of report management with Contract Client and SLA adherence Experienced at communicating with all levels Sound commericial understanding Ability to review, document and implement processes/procedures Understanding of responsibilities in regards to compliance issues and safeguarding the company Responsible for department personnel including appraisals, training, holiday management To provide sales support for tenders & contractual negotiations To work with Sales to effectively manage the introduction of new contracts Responsible for monthly Client reporting To ensure management reporting is produced monthly to reflect department performance To actively look at ways in which services can be improved and revenue can be enhanced within existing client base Responsible for monitoring, recording, resolving and reporting on issues using Client issue logs To be responsible for distribution of work to Account Managers and to ensure that workload is monitored If you have registered with us and wish to use your existing details to apply for this vacancy please login here. If you would like to register with us please click here To apply for this vacancy fill in the form below. The following fields are required. Forename (required) Surname (required) Email (required) Contact Telephone (required) Preferred Contact Method (required) Attach CV We prefer MS Word format (.doc or .docx) Being the largest recruitment company in print, packaging and paper we receive new vacancies on a daily basis. The software we use to "skill match" can "read" a word document but not a PDF. You will be considered for many more positions if your CV is in word format. The following section is OPTIONAL however if you have the time it would help tremendously in us matching you to over 300 positions (the average number we have at any one time). Current/Last Company Name Position Basic Salary Notice Period Other Info #J-18808-Ljbffr