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Head of Customer Services
Head of Customer Services
Head of Customer Services
Posted 5 days ago
- Coalville, Leicestershire
- Any
- External
Head of Customer Service
Coalville, Leicester (Hybrid)
£77,000 per annum
Permanent
Full time (35 hours per week, hours are flexible to suit business needs and to be worked between 8am 6pm)
Our client is looking for a dynamic leader who has significant experience in managing customer service teams, ideally within a social housing environment to become their new Head of Customer Service. The main purpose of this role is to lead, manage and develop a high performing, effective and efficient customer service. They want their teams to be recognised by customers for providing outstanding customer service, whilst creating and driving digital delivery, innovation and customer journey improvements with customers.
About the role
They are looking for a strong leader who can oversee the day-to-day operations, managing the customer services leadership team, ensuring compliance with policies while achieving clear performance measures. The successful candidate will develop a deep understanding of our customers and tailor services to meet their needs, and champion new ideas for service improvements based on timely feedback from customers and colleagues.
The Head of Customer Service will empower the team, creating a collaborative environment that celebrates diversity and encourages colleagues to thrive. They will maintain strong relat...
Coalville, Leicester (Hybrid)
£77,000 per annum
Permanent
Full time (35 hours per week, hours are flexible to suit business needs and to be worked between 8am 6pm)
Our client is looking for a dynamic leader who has significant experience in managing customer service teams, ideally within a social housing environment to become their new Head of Customer Service. The main purpose of this role is to lead, manage and develop a high performing, effective and efficient customer service. They want their teams to be recognised by customers for providing outstanding customer service, whilst creating and driving digital delivery, innovation and customer journey improvements with customers.
About the role
They are looking for a strong leader who can oversee the day-to-day operations, managing the customer services leadership team, ensuring compliance with policies while achieving clear performance measures. The successful candidate will develop a deep understanding of our customers and tailor services to meet their needs, and champion new ideas for service improvements based on timely feedback from customers and colleagues.
The Head of Customer Service will empower the team, creating a collaborative environment that celebrates diversity and encourages colleagues to thrive. They will maintain strong relat...