Head of International Property Services

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Job Description
Job Description
Main point of contact for all international locations across Europe, Asia, Middle East and South America in relation to operational property services and operational related issues, including and not limited to services such as shredding, cleaning, handyman services etc
Landlord relationships across international sites (first point of contact/escalation)
Oversight of all international offices, leveraging/managing Facilities local staff
Operational risk duties - Corporate Services Department dedicate at least 10% as a whole department
Key Responsibilities & Tasks
Operational - International
Manage / Oversee day to day operational requirements and challenges of all international locations, supported by outsourced vendors as required. This includes the full range of services including and not limited to facilities, engineering and reception for example
Relationship management of internal clients across all international locations
Support/involvement in rolling out operational requirements of new office locations (ie projects) - driving consistency and delivery enhancements and ensuring deadlines are met, leveraging project management and other team workstreams such as Legal and Procurement to ensure appropriate vendors are sourced and services implemented in a timely manner
Implementation of procedures/controls/documentation for international locations, ensuring processes are understood locally and followed, feeding into department Risk Self Assessment (RSA)
Ensure international contracts performance levels are met, supported by the Contracts Manager
Renegotiation of international contracts, as required, supported by the Contracts Manager / Procurement
Oversight of the Health & Safety workstream, maintaining a safe and healthy work environment, ensuring compliance with international health and safety standards and regulations, working with the UK H&S Manager as required and third party advisor (to be appointed)
Real Estate
Involvement in real estate transactions across the international portfolio, including preparing financial analysis for presentation to Senior Management
Building Management
External - Local landlord liaison relating to issues in international locations (ie aircon, leaks etc)
Internal - Liaison point for general enquiries from business units in relation to current space occupancy/expansion etc
Service charge interrogation / audits
Management of any sub tenants (none currently)
Strategic
Cost efficiency / cost reduction - make recommendations for international locations, drive roll out and enhanced reporting
Drive better ways of working and improvement of service delivery from our outsourced operational partners, including involvement in AI projects
Oversee ESG / Environmental / Energy Efficiency / Regulatory requirements in non UK locations eg, waste management, WEEE equivalent, supported by the Health & Safety Manager and ensuring we are aligned globally with the US
Build presentations for Senior Management as required, with support from Department Administrator
Undertake headcount analysis for business growth, working with COOs /Business Unit leads as required
Represent Corporate Services at 'New Business' meetings as required
Financial
Cost reviewer/approver for international locations
Budgets - feed into and understand site budgets for Occupancy & Equipment, ensuring operational costs are well presented and budgeted
Involved in building project budgets (internal PIF format) and presenting to US Management for sign off, as required
Reporting
Review and drive enhancement of Department MI (released to COOs) to represent non UK offices, working with Special Projects & Strategic Manager
Review 'Risk' activities for international locations - main point person for escalation of issues relating to KRIs, RSAs, incidents reporting, working alongside the ORRs
Other
Department representation for escalation or assistance with any audit investigations or proposed process changes
Other ad hoc project work as required
Travel, as required
Potential to develop role to take on heading up the Project Management workstream (TBD)
Qualifications/ Experience
International facilities operational background a must
Real Estate experience preferred, particularly across Europe and Asia
Project management experience, particularly in relation to new office openings
Operational risk - strong risk manager with experience in key risk indicators, thresholds and trend analysis and the reporting thereof
Incident management - key member of the incident management process for facilities but also the broader incident management process for the firm
Financial Services industry experience preferred
Systems: Advanced Microsoft Office 365 Suite - ability to create presentations and produce financial analysis
Collaborative approach, and able to work with multiple disciplines throughout the firm
Staff management experience, and leadership qualities
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About Us
Jefferies Financial Group Inc. (''Jefferies,'' ''we,'' ''us'' or ''our'') is a U.S.-headquartered global full service, integrated investment banking and securities firm. Our largest subsidiary, Jefferies LLC, a U.S. broker-dealer, was founded in the U.S. in 1962 and our first international operating subsidiary, Jefferies International Limited, a U.K. broker-dealer, was established in the U.K. in 1986. Our strategy focuses on continuing to build out our investment banking effort, enhancing our capital markets businesses and further developing our Leucadia Asset Management alternative asset management platform. We offer deep sector expertise across a full range of products and services in investment banking, equities, fixed income, asset and wealth management in the Americas, Europe and the Middle East and Asia.
At Jefferies, we believe that diversity fosters creativity, innovation and thought leadership through the infusion of new ideas and perspectives. We have made a commitment to building a culture that provides opportunities for all employees regardless of our differences and supports a workforce that is reflective of the communities where we work and live. As a result, we are able to pool our collective insights and intelligence to provide fresh and innovative thinking for our clients.
Jefferies is an equal employment opportunity employer, and takes affirmative action to ensure that all qualified applicants will receive consideration for employment without regard to race, creed, color, national origin, ancestry, religion, gender, pregnancy, age, physical or mental disability, marital status, sexual orientation, gender identity or expression, veteran or military status, genetic information, reproductive health decisions, or any other factor protected by applicable law. We are committed to hiring the most qualified applicants and complying with all federal, state, and local equal employment opportunity laws. As part of this commitment, Jefferies will extend reasonable accommodations to individuals with disabilities, as required by applicable law.
All employees must follow Jefferies' COVID-19 protocol policy, which is subject to change.
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