Head of Operations (Ecommerce)

Head of Operations (Ecommerce)
We Offer:
* A competitive salary of £60,000 to £70,000 (based on experience) with a bonus potential up to 30%.
* 25 days holiday with options to buy more.
* 8% pension contribution,
* Private healthcare,
* Cycle to work scheme (worth up to 5% of basic salary).
* Supported time off for volunteering
* Substantial opportunities and budget for personal and professional development.
* An opt-in social atmosphere with regular events.
* Time off on your birthday.
* Staff discounts on precious metals.
* Employee Benefits platform including free, 24/7 access to private GP and Therapist for you and your family, retail discounts and more!
The Role:
At Jewellery Quarter Bullion our mission is to create an accessible, simple & enjoyable customer experience across all of our brands and websites.
As the Head of Operations in a fast paced ecommerce business you will play a critical role in helping us achieve this. You will oversee our day-to-day order fulfilment, ensuring every customer is dealt with to the very highest standards that we are renowned for. You will be responsible for managing the fulfilment and facilities teams and have oversight for operational risk management.
We value individuals who thrive in our collaborative culture, demonstrate problem-solving prowess, are willing to roll up their sleeves and get stuck in, and have an inherent drive for excellence. You will develop an in-depth understanding of our products, our customers, and the bullion industry which will inform and guide your decision-making process. Trust and integrity are non-negotiable, forming the foundation of our success.
Your Responsibilities:
Operational Oversight
* Oversee the end-to-end fulfilment process, ensuring all shipments are dispatched on time and correctly.
* Coordinate the efficient operation of goods in and out, maintaining a streamlined inventory system.
* Collaborate with other departments, including sales and customer service, to optimize cross-functional workflows.
* Monitor key performance indicators (KPIs) to identify areas of improvement and implement necessary changes.
* Implement and maintain inventory control systems, ensuring stock levels are accurate.
* Optimise operational costs & courier fees, identifying opportunities for efficiency improvements while maintaining high service standards.
* Develop and enforce operational policies and procedures to maintain consistency and quality across all business processes.
Team Management and Development:
* Lead and motivate the operations team, ensuring staff satisfaction, development, and retention and a dedication to achieving excellence in everything they do.
Customer Focus:
* Ensure that the customer remains at the centre of our focus and that they always receive a high quality, seamless customer journey.
Facilities & Risk Management:
* Ensure the office environment is functioning effectively, fostering a positive and productive atmosphere for the team.
* Ensure compliance with health, safety, and security policies.
* Risk management, including monitoring market conditions, operational risks, and implementing strategies to mitigate any potential disruptions.
You Are:
* Proven experience in a leadership role in an e-commerce business, in either logistics or retail operations.
* Strong organizational and multitasking skills with the ability to manage various aspects of operations simultaneously.
* Excellent communication skills, both verbal and written.
* Ability to lead and inspire a team, ensuring operational efficiency and a happy workforce.
* Knowledge of bullion or precious metals is advantageous but not required.
* A proactive and solution-oriented mindset.
* A collaborative team player who thrives in a dynamic, fast-paced environment.
About Us:
Joining Jewellery Quarter Bullion Ltd, you will become part of an exciting, entrepreneurial business which over the last 15 years has grown our flagship brand, BullionByPost to become the UK’s no.1 online gold and silver bullion dealer. With a turnover of £300m annually, we have established a significant presence across Europe and the United States with our comprehensive portfolio of brands as part of our rapidly expanding international footprint.
We provide customers with the opportunity to buy and sell precious metals with ease and confidence. Our commitment to transparent pricing, customer education, and exceptional service sets us apart in the industry. We are looking for a dynamic and experienced Head of Operations to support our continued growth and to further enhance our service offering to clients.
We Value:
INTEGRITY - We’re committed to earning trust, doing what is right, acting like owners, and holding ourselves to the highest standards.
AGILITY - With a focus on speed and adaptability, we value progress over perfection and are continuously learning and improving.
AMBITION - We push boundaries, make bold bets, and strive to be the best in every aspect.
CLARITY - Through straightforward communication and well-understood goals, we encourage ideas and value honesty.
EFFICIENCY - Resourcefulness and frugality are our cornerstones. We aim to extract maximum value with minimum input.
If you're excited to contribute to a growing business and resonate with our values, we would love to hear from you. Apply now and let's explore how you can make a difference at Jewellery Quarter Bullion