Head Of Operations / Events - Midlands / UK

We are looking for an events industry professional that can deliver complex zone ex event plans including HVM, TM, Car Parks, Security & Stewarding whilst managing direct reports at other key venues across the UK from London to Burnley and everything in between.When not on site you will be at our head office in Coventry creating traffic & crowd management plans and risk assessments whilst preparing for weekend deployments, the role involves working late nights and weekends on a regular basis but in return you will be given days off midweek, a competitive salary and a rewarding career path that could lead to an operations director role in the future.The ability to work with our casual teams on the ground whilst maintaining high level stakeholder relationships is key, we need a doer who is excellent at completing multiple tasks per day - per venue.Stadium deliver services to major events & football clubs across the UK and summer festivals.Responsibilities include (but are not limited to):- Responsible for the ongoing management and development of the operations team - Lead all service lines including but not limited to Event Traffic Management, SIA DS & CCTV Security, Event Stewarding, Hostile Vehicle Mitigation, Event Parking & Sales- Ensure all events have an operations pack including up to date risk assessments, traffic management plans, crowd management plans & commercial plans.- Work in partnership with other function heads to anticipate future operational needs, managing resources efficiently and effectively to meet requirements.- Management of all company equipment, stock, vehicles and uniforms across the UK- Implement strategies to ensure company growth and services development, managing our operations and retaining customers.- Be an industry leader on innovations and attend industry events such as FSOA & SGSA. Have a good understanding of Chapter 8 traffic signs manual, Green Guide & Purple Guides.- Manage the welfare, safety and morale of 1100+ front-line workforce- Work with training department to ensure all casual workforce have a training pathway to ensure we remain complaint with stewarding and traffic management guidance.- Ensure all relevant processes and procedures are followed by the team and are fully compliant with all British Standards and legal requirements.- As required, provide detailed and accurate reports to management highlighting areas of concern and escalating any future challenges or risks, in a timely manner.- Ensure the Operations Team work closely with Finance/Payroll to ensure hours are recorded accurately and pay is processed appropriately for work completed.- Protect sensitive personal data, ensuring it is handled in full compliance with GDPR requirements- Fully support other function leads in the ongoing development of client relationships, ensuring an excellent and responsive service is provided at all times.Skills and Experience Required:- Demonstrates excellent interpersonal and communication skills- 5+ years’ experience in an operational/events environment.- 5+ years’ experience in line management, with a proven track record of effective coaching and mentoring- L4 Spectator Safety Desirable- SIA DS license Desirable- Lantra 12D M6 a mustMayflower is acting as an Employment Agency in relation to this vacancy