Head of Operations

SalarySalary65000 - 75000 per annumSalary dependent on experienceLocationLocationStansted MountfitchetJob TermTermPermPure are pleased to be supporting an existing client in the recruitment of a Head of Operations to support the growth of their multisite business.With a head office based in Stansted our client has locations around the East of England and are looking to grow significantly over the coming years.The position: -As the Head of Operations, you will play a pivotal role in ensuring the smooth functioning of our client’s business. You will undertake full responsibility for all operational activities, managing the Operations and Area Centre Managers, and reporting directly to the Board.We are looking for a dynamic individual who can drive efficiency, embrace change, and maintain excellent customer care standards.For the successful candidate, this will be an opportunity to grow into a board role.The role: -Work closely with the board and senior leadership team on strategic planning and executiveEnsure operational processes and best practices are maintained across all locationsAnalyse and optimise budgets and KPIs for each siteLead and motivate your direct reports, fostering a positive and supportive work environmentAddress all customer care needs ensuring exceptional customer service is delivered at all timesDrive positive change where neededGrow a first class operational team that will support location growthThe candidate: -Proven experience in a senior operational and people management roleA background in multi-site hospitality would be preferableAbility to lead strategic growth and change transformationExperience of delivery process improvementsBackground of being client facing would be beneficialTo learn more about this exciting role please contact Andy Dowsett at Pure Resourcing Solutions in Chelmsford, Essex.