Head of Operations

Head of Operations  

Permanent

Bradford

4 DAY WORKING WEEK

£50,000 - £60,000 DOE.     

Working Hours: Monday – Friday flexi working available from 6am-6pm & can be worked over 4 days.

Our reputable Ecommerce Retail Client who are currently looking for a driven and dynamic personality to run operations of a growing, fast-paced ecommerce company. Accountable for performance, quality, profitability and compliance across the company, ensuring all operations meet business and market standards.

The successful candidate will oversee multiple departments within the organisation (Warehousing, Logistics, Returns and Customer Services) and report directly to the business owners.

Main Responsibilities of the Head of Operations   

• Warehouse performance – maintaining and improving standards of efficient stock management from goods in to goods out with strong focus on meeting dispatch targets
• Logistics management – maintaining relationships with logistics partners, negotiating rates, onboarding new partners
• IT setup – maintenance of current systems and implementation of new solutions
• Aftersales – oversee Customer Services operation as well as returns for efficient daily operation, providing excellent customer experience while identifying room for improvement ensuring future savings
• Developing and delivering strategic plans to increase productivity, reduce costs, and meet quality objectives in each department.
• Providing leadership and guidance to management teams, setting objectives, monitoring performance, and driving continuous improvement through clear KPIs.
• Supporting all departments in effective collaboration
• Coaching and motivating department managers and staff to maintain strong company culture
• Leading projects as required (trade shows, IT projects, events)
• Following industry trends and identifying new business opportunities
• Upholding and nurturing company values

Experience and Skills required

• Proven leadership and project management experience (ideally 5+ Years)
• Excellent knowledge of the e-commerce and logistics industry
• Vibrant personality able to motivate and drive change
• Ability to adapt quickly to the ever-changing market
• Strong interpersonal and communication skills
• Passionate about leadership, continuous improvement, and making a real impact
• Proficiency in Microsoft Office and other relevant software.

Closing date is 19.03.2025

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Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgments solely on suitability for the job. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.