Head of Property Management

A fantastic and rare opportunity has arisen for an experienced people leader, to join our established residential lettings team in Sheffield, as Head of Property Management.Overseeing the management of properties within the Sheffield and South Yorkshire area, under our well respected, local brands of Blundells and Bridgfords, this role does not become available very often.Our property management teams play a pivotal role in ensuring that our landlord and tenant customers receive the high-quality service they deserve, throughout their time with us. Therefore, this is an exciting opportunity for an ambitious, pro-active and driven people leader who is experienced in the lettings industry, and is passionate about inspiring and developing their team to be the best property professionals, delivering a first-class customer service.The role of a Head of Property Management, will include duties such as: Overseeing the Property Management team to ensure productivity, efficiency, and customer retentionCreating a team environment that is fun and productive where colleagues support each other to achieve individual, team and company goalsLeading and motivating the team to deliver excellent customer serviceEngaging in and encouraging your team to develop excellent relationships with local branch colleaguesOverseeing maintenance works, end of tenancy deposits, safety certification and compliance, and having a sound knowledge of housing legislation and regulationsOverseeing training, development, coaching and performance management of your team to get great resultsMonitoring and managing Key Performance Indicators (KPIs)Identifying continual improvements areas within your department, to benefit your team and customersWorking closely with the senior management team to ensure company objectives are hitWhat skills and experience are we looking for:Dynamic team player and motivational managerExperienced in managing and leading people, and getting great results via managing performanceAt least 5 years’ experience within the property industry, ‘ideally’ with a Level 3 qualification in Lettings and Property ManagementNaturally resilient, driven and customer-centric with a can-do attitudeProven track record of delivering great customer serviceAn articulate communicator with ability to create colleague and customer relationshipsThorough understanding of lettings industry legislationAbility to embrace change and grow with the businessFull driving licenceWhat you get in return for a career as a Head of Property Management with Countrywide:23 days annual leave increasing with length of servicePension schemeFull training, strong support network and guidanceExcellent career progression opportunities throughout the businessOutstanding discounts across retail, entertainment, travel and healthWellness benefits, we are part of the wellness charity – MINDWhy join us?As part of the Connells Group, our passion for property and strong focus on people set us apart. We don`t see buying, selling, renting and letting as processes - for us, they`re all about important, life-changing moments. Which is why we empower our people to create exceptional experiences.For the opportunity to drive your own Property Management Centre to success, joining the UK’s largest property services group, and the chance to be part of something big – apply today.