Head of SOC

For us, tech has never been about just hardware or software. It’s about people. It’s our meaningful relationships, deep expertise and practical know-how in technology that drive what we do. We put our customers, our partners and the environment at the heart of everything we do and our people are the difference that make the difference.At boxxe, we understand, we collaborate, we simplify, we care and we deliver; together we are making tech human.Your Mission 💪To lead the Security Operations Centre (SOC) team, ensuring efficient operations and maintaining high standards of cybersecurity. You will focus on improving incident response times, reducing false positives, and enhancing threat detection capabilities. By designing and implementing streamlined processes and optimizing automations and workflows, you will boost the SOC’s performance. Additionally, you will monitor and analyse security events, coordinate effective responses, and conduct regular risk assessments to mitigate vulnerabilities. How you’ll fit in to the big picture ✨As the SOC Manager, you will play a crucial role in our cybersecurity strategy, directly impacting the safety and security of our clients. Your leadership and expertise will ensure that our SOC team operates at peak efficiency, aligning with our organizational goals. By mentoring and managing the team, you will enhance their skills and performance, contributing to a collaborative and supportive work environment. Your efforts will help us maintain strong client relationships and ensure customer satisfaction. What you’ll be doing 🎯Lead, mentor, and evaluate the SOC team while coaching and training to enhance team skills and performanceManage and optimize SIEM and SOAR platforms.Improve incident response times and threat detectionOptimize team processes, automations, and workflows while monitoring ticket data and logs, collaborating on business reportingTest and implement new automation techniquesAct as the primary escalation point for security incidentsDevelop and maintain SOC processes and documentationMonitor and analyse security events, coordinating effective responses and create security services roadmapsConduct regular risk assessments and manage threat and vulnerabilityOversee customer security reporting and conduct service reviewsWhat experience we think you’ll need 🚀Proven experience as a technical manager leading a teamStrong expertise in cybersecurity with deep understanding of cybersecurity best practicesExcellent communication skills for both technical and non-technical staffAbility to remain calm and make quick decisions under pressureStrong analytical and problem-solving skillsKnowledge of security architecture methodologiesRelevant Information Security certification (e.g. CISM, CISSP, CYSA, GIAC, CEH, CCSP) or willingness to obtain.Experience with SOC operations and SIEM/SOAR toolsExtensive knowledge of technical security controls (firewalls, IPS, endpoint security, web and email filtering, network security logging)Experience in supporting secure infrastructure from change to business-as-usualAbility to provide security expertise, guidance, and assurance for complex projectsCapable of overseeing testing plans, recording results, and recommending remediation At boxxe we believe that business should be about more than just profits. Sustainability is a core value. We are committed to reducing our environmental impact, encouraging inclusive working environments, and trading ethically. Everyone at boxxe is responsible for considering the impact of their actions on the environment and for reducing our carbon footprint through embracing Work from Anywhere (in the UK) principles, minimising travel by using virtual technology and adopting sustainable practices. boxxe embraces diversity. As an equal opportunity employer, we are committed to building a team that represents a variety of backgrounds, perspectives, and skills. boxxe does not discriminate based on race, religion, colour, national origin, sexual orientation, gender identity, age, marital status, veteran status, or disability status. All our employment is based on qualification, excellence, and business need.