Helpdesk Operator

Your new company
Working for a global leader in commercial real estate, you will be based at their clients' offices in Nottinghamshire. Working as a part of a small team, you will support the helpdesk.

Your new role
As a Helpdesk Coordinator, you will be responsible for providing exceptional customer service and business support in order to contribute to the continued growth and success of the business.

Manage the system as a key user on site, including PPM records, reactives and reporting.
Answer calls/email for business in a timely fashion
Ensure all reactive requests raised on the helpdesk have the correct priority/engineer assigned
Ensure communication is maintained throughout reactive job life between Facilities Team and end user(s). Where possible, apply RFT and close calls over the phone without the requirement for assignment.
Liaise with Lead Engineer and Ops Manager daily/weekly to ensure quality of service is maintained
Where required, review the subcontractor's performance and feedback through appropriate systems (e.g. Ariba) with assistance from Contract Support
Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations.

People & Development

Collate and process timesheets and expenses weekly in the absence of Contract Support.
Communicate effectively and build/maintain relationships at all levels with internal and external customers.
Attend and participate in...