HGV Parts Advisor

Parts Advisor needed

Salford�Quays

Our client, commercial Van and Truck specialist, is seeking for a Parts Advisor to join their team.

The ideal candidate will be managing the end-to-end process of daily business, from point of order to making parts ready for delivery and communicating with customers/other dealers to ensure customer satisfaction and an effective parts service.

Role:�Parts Advisor

Hours:�Monday to Friday 9am to 6pm and 1 in 4 Saturdays 8am to 12 noon

Location:�Salford Quays

Key responsibilities of Parts Advisor:

• �Handling incoming calls,


• Serving front counter customers�


• Supporting the workshop technicians with parts orders or queries


• Managing the end-to-end process of daily business, from point of order to making parts ready for delivery and communicating with customers/other dealers to ensure customer satisfaction and an effective parts service�


• Same day deliveries as relief driver, as and when required to support full time driver due to volume of orders


• This role is a varied and interesting from being involved in resolving complex parts related queries to up selling into our service team and workshop, no two days are the same

Requirements for� Parts Advisor:

• 
  

  Experience in truck or automotive industry

  
  


• 
  

  Customer service, satisfaction and communication skills

  
  


• 
  

  Inventory control skills

  
  


• 
  

  Organised and analytical approach to customer queries

  
  


• 
  

  Proactive up selling, maximising all sales opportunities

  
  


• 
  

  Strong admin and computer literacy skills

  
  


• 
  

  Attention to detail

  
  

Benefits:

• Benefits include 22 days holiday + bank holidays


• Pension contribution


• Monthly on target bonus

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