HGV Service Advisor

HGV Service Advisor needed

Kidderminster

Our client, an award-winning multi-franchise Dealer group, is seeking for a Service Advisor to join their team.

The ideal candidate will have exceptional customer service skills and deliver the highest quality customer experience and will be committed to taking responsibility for managing the customer service journey, updating customers on repair times and status, estimates and gaining approval for additional work.

Role: HGV Service Advisor

Hours: Monday to Friday; Day shift ; 45 hours

Location: Kidderminster

Requirements:

• You have exemplary communication skills via email, telephone, and face to face.


• Excellent organisation and administration skills.


• You have previous working experience in administration and/or office environments.


• You are able to organise and manage your time efficiently to meet deadlines.


• Previous experience in a Service Advisor role, preferable.


• Understanding of Kerridge, preferable.

Benefits:

• Auto-enrolment pension.


• A day off for your Birthday.


• Enhanced Maternity and Paternity pay policies.


• Access to our wellness programme and Employee Assistance Programmes, including WeCare from Canada Life (EAP and 24HR Online GP access and second Medical Opinion).


• Mental Health First Aiders.


• Long service recognition.


• Four times death in service benefit.


• 23 days of annual leave per year plus Bank Holidays

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