Hire Controller - Manchester

Our mission at Pickerings is to provide the most modern temporary turnkey workspace solutions to give people an inspiring, comfortable and safe working environment. Our products range from site welfare units to offices, classrooms and healthcare facilities.
Do you have the right skills and experience for this role Read on to find out, and make your application.
From our network of depots, we are able to supply high quality temporary buildings to meet customer specifications and the most urgent of deadlines. Our knowledge of temporary buildings and our approach to customer service are built on 50 years experience.
You can find out more about our history, what we do and our vision and values on our about us page.
Job Type: Full time
Working hours: 8am to 5pm Monday to Friday
Reporting to: Assistant Manager
The Role
As a Hire Controller, youll be part of a busy office-based team at our Manchester depot. Whilst the depot is currently located in Trafford Park, it will be relocating to Golborne (mid-way between Wigan and Warrington) in late 2024.
Youll be regularly interacting with customers by telephone and e-mail to manage their enquiries from conversion to a sales order through to post installation feedback.
Alongside this youll be planning deliveries to ensure routes are practical, cost effective and meet customer expectations.
In addition to handling incoming customer enquiries, youll undertake speculative outgoing enquiries with existing and potential customers to identify new business opportunities.
About You
Youll be experienced in handling in-bound enquiries where youve successfully completed transactions through being attentive to customer enquiries and using your product knowledge to identify the most appropriate solution to meet their needs.
Your experience will have been gained in a customer service role in a fast-paced sales or service environment, such as plant hire, manufacturing, property maintenance or construction.
You will be able to communicate effectively and professionally over the telephone and in e-mails, with customers, depot colleagues and head office functions. You will also need to be computer literate as youll need to become a proficient user of our in-house systems.
What we offer
Annual salary of £32,580
Up to 33 days holiday per year, including public holidays and a shut-down period between Christmas and New Year, with the ability to purchase 3 additional days of holiday after a qualifying period
Company pension and life assurance schemes
Confidential Employee Assistance Programme
On-line lifestyle benefits such as fitness and food plans and retail discounts
Cycle to work scheme