Hire Desk Controller

As one of the largest and fastest-growing powered access companies in the UK, AFI-Rentals builds success by nurturing talent and rewarding hard work. If you are looking for a fast-paced and rewarding career, we'd love to hear from you.

Hire Desk Controller - Leeds (Rothwell)

Salary - Negotiable (DOE) + benefits

A unique opportunity for energetic, forward-thinking individuals to join our expanding team at our Leeds depot (Rothwell).

As one of the leading innovators in our sector, we are currently looking to recruit a Hire Desk Controller within our specialist Truck and Track Mount business.

About You

The successful applicant will possess the core qualities that we pride ourselves on such as being customer-focused, a good communicator, organised, values teamwork, is reliable and has a willingness to learn.

If you possess these character traits, then you could be exactly the person we're looking for. Experience in rental or a service-related industry may be advantageous but is definitely not essential.

In return, we offer a competitive package in an established, fast-paced, ambitious company that will provide career stability and progression prospects. You will be working for a company where hard work is rewarded.

We are looking to recruit suitable individuals to join our Leeds Hub (Rothwell), where you will be joining a relatively new team and will have an opportunity to make an immediate impact.

The team are the central point of contact for customers placing orders and making enquiries and coordinating machine allocation and deliveries/collections.

About the Role

In brief, the position involves:

• Taking hire enquiries via telephone, email, and our online ordering system and processing them into our hire system.
• Checking availability of machines and operators and ensuring that order statuses are always up to date on our systems.
• Coordinating with the engineering and transport teams to ensure that the correct machines are ready and available to be delivered to customer sites.
• Dealing with customer queries, complaints and damages professionally and politely at all times and maximising sales using your product knowledge.
• Maintaining health and safety standards within the hire office.
• Communicating effectively with other colleagues and providing a helpful and friendly point of contact for depot enquiries.

We would welcome applications with the following skills: Hire Desk Controller, Administrator, IT literate, MS Office, administration, customer service, plant, machinery, health & safety, telephony, email, order processing, and query handling.

Benefits

We offer an excellent benefits package:

• 25 days holidays per year
• Inclusion in a profit share scheme.
• An auto-enrolment pension scheme with employer contributions.
• Death-in-Service benefit of 2 x salary.
• Healthcare Cash Plan.

In addition, we have invested in an excellent induction programme and staff training (we currently hold an Investors in People award). Please note that we operate a 2-stage interview process and online testing to screen candidates.

Essential Skills

The ideal candidate:

• Previous experience in a customer-focused role is a must, as is attention to detail when processing information into our hire system.
• Experience working on a hire desk would be a distinct advantage.
• Good knowledge of Microsoft packages and computer skills in general.
• You must be outgoing and enthusiastic.
• As this is a customer-facing role, excellent communication skills and a friendly approach are a must.
• Timekeeping and using your initiative will be important aspects of the role, so you should be proficient in these skills.

About Company

AFI-Rentals is one of the UK's leading powered access rental companies, and we provide everything a person needs to work at height safely. From a modern specialist rental fleet to high-quality training, we are a one-stop shop for the working-at-height industry.

Our core values are teamwork, customer service, and profitability, and we believe employee professional development is at the heart of our success. Because of this, we are an accredited Investors in People company - and have been for many years.

We also have a strong emphasis on Health and Safety and are proud to hold various accreditations, such as:

• ISO9001
• ISO14001
• ISO45001
• 5-Star Achilles BuildingConfidence
• Gold RoSPA award
• + more

Please note that we operate a 2-stage interview process and online testing to screen candidates.