Hire Desk Controller

Hire Desk Controller - Plant or Power Access Equipment

Grays RM20 3ED

Monday to Friday ON-SITE only Monday to Friday (8am to 5.30pm)

�13.57 per hour. �30,000 per annum on conversion to permanent member of staff.

We are currently seeking a Hire Desk Controller to join our Clients Customer Service Team in Grays, with the opportunity for a permanent position after 12 weeks through the Manpower MyPath programme. This role is crucial in enhancing performance by delivering exceptional sales, customer service, and administrative support.

As the first point of contact for customers, you will be responsible for fostering strong relationships and ensuring a high level of service. Your contributions will be vital in managing end-to-end hire processes, maximising revenue, achieving profit targets, and maintaining customer retention.

Key Responsibilities:

• Manage all inbound customer enquiries, ensuring resolution.
• Open new accounts and onboard customers effectively.
• Provide quotations and identify cross-selling or upselling opportunities.
• Follow up on open quotes to drive revenue performance.
• Capture accurate data during order entry to minimise disputes.
• Articulate the product range to ensure customers receive the right equipment.
• Build strong interdepartmental relationships for a collaborative environment.
• Address customer queries quickly, efficiently and cost-effectively.
• Resolve or escalate service issues promptly.

Ideal Candidate Profile:

• Experience in inbound/outbound account management or customer service in a B2B environment. Ideally Plant or Power Access Equipment.
• Strong customer focus and excellent telephone manner.
• Ability to build rapport with customers while maintaining composure under pressure.
• Proactive team player with effective negotiation skills.
• Strong verbal and written communication skills.

This is a full-time position, Monday to Friday on-site only, with no remote working options. If you are ready to take on this exciting challenge, we encourage you to apply!