Holidays Assistant Manager

Are you all about putting people first and giving them the highest standards of service? We’re looking for a Holidays Assistant Manager who can help to make sure that everyone has their best possible holiday with the National Trust.
Ai eich prif flaenoriaeth yw rhoi pobl yn gyntaf a rhoi gwasanaeth o'r safon uchaf iddynt? Rydym yn chwilio am Reolwr Cynorthwyol Gweithrediadau Gwyliau a all helpu i sicrhau bod pawb yn cael y gwyliau gorau posib gyda’r Ymddiriedolaeth Genedlaethol.

What it's like to work here
Reporting to the Holidays Manager, you'll work in a large team working with Holidays Team Leaders & managing Holidays Operations Assistants helping look after our 19 wonderful cottages. The region you will be working in covers the NT estate area of Gower, Monmouth, Dinefwr, Llanachereon & Hafod. Training will be given & there are development opportunities working within the NT Holidays team.

Please see the full Welsh advert attached.

What you'll be doing
Your focus will be on giving great service to everyone who chooses to stay in a Trust place. You want them all to have a very happy holiday. You’ll be answering their questions, following our usual procedures, and working with the local Trust teams as well as Contact Centre staff to make sure we’re being consistent and keeping standards high everywhere.
Sometimes you’ll be working a desk, and sometimes out and ab...