Hospitality Manager

Sodexo Live! Hospitality Manager
Sodexo Live! has a fantastic opportunity for a talented and highly experienced Hospitality Manager to join our team based at the Ascot Racecourse! We are committed to providing our guests with an outstanding experience hosting one of the world's most prestigious race meetings, Royal Ascot, as well as 21 race days and numerous non-racing events each year. You will lead, develop, manage, and motivate a high-performing team to ensure that our clients receive services of the highest quality.
You will assist with creating SOP's and ensure they are achievable, assist with the set-up and breakdown of the Hospitality areas in line with agreed SOP's, as well as coordinate the training of casual management and staff in conjunction with the Training Department. Your excellent communication and leadership skills, as well as strong attention to detail and your ability to work in a team environment will be essential for this role.
You will work with all departments to share best practices across the site and collaborate with the culinary and cellar teams to enhance the menu and product offer. Your role will focus on delivering memorable experiences for all services at this prestigious venue while maximizing profitability. Above all, you will promote Ascot Racecourse as the place to be seen.
Main Responsibilities:
Take day-to-day responsibility for managing the variable costs within the agreed price budgets.
Develop and recruit a strong team of casual managers and staff with a specific focus on consistency.
Monitor KPI reporting and staffing and training forecasts.
Execute the agreed Training Programme in conjunction with the HR and Staffing department.
Lead on delivering the clients' internal hospitality bookings and catering requirements on racedays, including Royal Ascot.
Ensure that all areas under the Hospitality operation fully comply with Sodexo’s policies on Food Safety and Health & Safety.
Work with the Head of Hospitality to control costs and expenditure in line with the budget.
The Ideal Candidate:
To deliver the optimum service to a venue like no other and exceed our client’s vision and expectations, you will need experience working in a comparable role in establishments focused on fine dining and delivering optimum service to large volume events. You will demonstrate a high level of thought leadership, have experience managing a large workforce of casual staff, and above all, have a passion for the training and development of your workforce.
You will also have:
Logistics sense for efficient setup and breakdown of events.
Experience in managing multiple Profit and Loss Accounts.
Strong client liaison skills.
Excellent communication skills both internally and externally.
Resilience to manage multiple tasks and prioritize importance.
The ability to interpret and utilize financial and commercial information.
Experience in using Microsoft Office.
Desirable:
Good standard of literacy and numeracy.
IOSH Managing Safely qualification.
CIEH Level 3 qualification.
Private boxes & hospitality site management experience.
If you are a dynamic and enthusiastic Hospitality Manager looking to take your career to the next level, apply now to join the team at Ascot Racecourse.
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