Housing Assistant

Job Title: Housing Assistant
Location: Redditch Borough Council
Hours: 37 hours per week
Pay Rate: £14.17 per hour
Work Mode: Hybrid (2 days in office)
Duration: 4-month temporary contract

About the Role:
Redditch Borough Council is hiring a Housing Assistant to manage former tenant accounts and support debt recovery on garage and sub-accounts. The role involves close collaboration with Income Officers to help tenants sustain tenancies, live independently, and prevent homelessness. You'll play a key role in supporting service initiatives, responding to tenant inquiries, and managing debt cases according to council policy and procedures.

Key Responsibilities:

• Manage former tenant debt accounts and assist in debt recovery
• Provide initial tenancy advice, including Universal Credit and benefit guidance
• Respond to tenant inquiries and liaise with internal colleagues for effective case management
• Support promotional arrears campaigns and outreach
• Maintain accurate case files and independently manage a caseload
• Handle tenancy-related queries, including disrepair and Home Buy

Qualifications and Skills:

• Relevant experience in a customer service or housing role
• Strong organisational, communication, and IT skills

• Proactive, resilient, and capable of managing a varied caseload
• Skilled in sensitive communication and customer engagement
• Team-oriented with strong networking and collaboration skills

If you are community-focused with a passion for housing support and debt management, we encourage you to apply!