Housing Complaints Officer

Eden Brown are seeking a highly efficient Customer Complaints Officer on a 4 month temporary contract in Manchester

As a Specialist Complaints Officer your role will involve:

- Managing all complaints activity, ensuring the highest possible standard of service is provided to customers.

- Ensuring all complaints, however received, are managed and investigated in accordance with regulatory standards, Housing Ombudsman Complaints Handling Code, policy and procedures, ensuring these are logged accurately, acknowledged and a resolution provided in accordance with, managing workload to ensure that complaints are dealt with within regulatory timeframes/SLAs.

What we're looking for:

Great customer service skills, showing empathy, adaptability and effective listening skills.

Experience in managing a caseload of customer complaints and of working with complaints processes and procedures.

Excellent stakeholder management skills and the ability to collaborate with all levels of a business effectively.

Very well-developed IT skills: Word, Excel, PowerPoint, Microsoft 365.

Able to multi-task, and respond to change and priorities.

Ideally you will have Housing experience (though not essential).

You must have extensive Complaints experience

Only apply if you match the above criteria

Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an Employment Business in relation to this vacancy