Housing Officer

Housing Officer
Location: Stoke ST2
Salary: 20.24
Contract Type: Temp
Service Care Solutions are recruiting on behalf of our client for a Housing Officer to join their Housing, Regeneration and Operations Directorate.
As a Housing Officer, you will be responsible for providing efficient and effective housing management services within a designated area. You’ll be delivering services in line with the council's policies and priorities, managing a range of tenancy and estate management functions.
Key Responsibilities:

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• Manage tenancy agreements, anti-social behaviour (ASB) issues, and estate management within your designated area.
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• Provide advice and support for tenants, identifying tenancy support needs and making appropriate referrals.
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• Maximise rental income by ensuring the recovery of rent arrears and court costs.
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• Deliver comprehensive landlord functions to tenants, leaseholders, and residents.
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• Undertake regular tenancy visits and monitor property conditions and communal areas.
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• Work closely with external agencies to provide welfare benefit advice, income maximisation, and debt counselling services.
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• Assist with property allocations and the letting of properties in accordance with the council’s Allocations Policies.
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• Ensure compliance with fire and health and safety regulations.
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• Respond to ASB issues, prepare legal notices, and provide support in court proceedings when required.
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• Maintain good relationships with tenants and outside agencies through communication and consultations.
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Essential Criteria:

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• Level 2 qualifications in Maths and English.
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• A relevant Level 3 qualification or equivalent experience in social housing.
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• In-depth knowledge of housing management and tenancy procedures.
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• Proven experience in delivering excellent customer service.
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• Ability to handle difficult and confrontational situations with tact and diplomacy.
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• Strong interpersonal and communication skills, with experience of writing reports.
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• Ability to work autonomously and manage your workload efficiently.
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• Good IT literacy and experience with housing management software.
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• A flexible approach to working hours, including attending out-of-office meetings and responding to emergencies.
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Desirable Criteria:

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• Experience in improving housing services or managing change in a housing context.
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• Experience working with vulnerable or elderly tenants and providing specialist housing support.
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Why Choose Service Care Solutions?
We offer great opportunities for career development and support in a collaborative, team-focused environment. You will be joining an experienced team working towards the improvement of housing services, with a clear focus on making a difference in people’s lives.
If you're ready to take on a challenging and rewarding role, apply today to find out more about the opportunity.