Housing Options Advisor

Job Title: Housing Options Advisors

Location: Hybrid - WFH and Northampton Office

Rate of Pay: £32 per hour Umbrella OR £24.62 per hour PAYE

Working Hours: 35 hours across Monday to Friday

Type: Temporary Assignments until end of September 2024

Opus People Solutions are working with North Northamptonshire Council to recruit for 2 Housing Options Advisors.

The Housing Options Advisors will be allocated new cases and deal with any Homeless on the day cases and then complete robust triages of circumstances, provide initial housing options advice and progress homeless application through the relevant Part VII duties and then make a final decision under s193 as to whether the Council owes the main housing duty.

Experience:

• An understanding and awareness of current challenges around housing and homelessness.
• A good understanding and knowledge of current housing/homeless legislation, the Code of Guidance, good practice, and case-law
• An understanding of the requirements of the General Data Protection Regulations (GDPR) and the need to ensure accurate data entry for the purpose of producing statistical returns.
• Experiencing of working in a social housing environment.
• Experience of dealing with the public providing advice and/or support.
• Ability to interpret and explain complex legislation and guidance, to a variety of audiences, and to make clear, consistent decisions.
• An effective problem-solver with an organised and imaginative approach to work and the ability to manage difficult situations.
• Ability to develop close professional relationships with colleagues and other professionals to generate positive outcomes for customers.
• Ability to work well under pressure, prioritise work and meet tight deadlines.
• Ability to work in a methodical manner, manage time, maintain accurate records, and respond promptly to enquiries.
• Excellent written and verbal communications and use of English language.
• Ability to work on own initiative and as part of a team
• Demonstrate effective use of Office 365 (incl. Teams, OneDrive, etc.) or willingness to undertake training during the probation period.

For more information or to process your application for this role, please apply online now.