Housing Professional

Housing Repairs Co-ordinators
Islington
Contract
£17.38 per hour
Our client is looking for an experienced Housing Repairs Co-ordinators.
A knowledge and understanding of current issues relating to social housing and social housing
repairs.
1. To diagnose repairs accurately, raise orders on IT systems to contractors and book
appointments.
2. Experience of working in a contact centre answering high volume of calls to ensure targets
are met.
3. Experience of dealing with phone enquiries in a professional, polite, sensitive, efficient and
timely manner, to a high standard of customer care using the appropriate greeting, including
name, adapting methods of communication to meet the needs of the customer and ensuring
that a positive image of Islington Council is projected.
4. Excellent communication skills to liaise with other departments, agencies, contractors as
appropriate.
5. Experience of accurately processing service requests in line with policy and to provide advice
and information to customers ensuring that all service requests are processed to Islington
Council’s performance and standards, policy and procedural guidelines including statutory,
complying with the Data Protection Act and the Freedom of Information Act.
6. To work pro-actively with team members to improve customer service delivery and to conduct
outbound calls as required.
7. To deal with customer complaints in accordance with the Complaints procedure and to
escalate cases to Team Leaders as appropriate.
8. To undertake training, supervision, seminars, meetings and other events designed to improve
communication and assist with the effective development of the post holder and service area.
9. To contribute towards the overall service objectives and targets of the Housing Repairs
Services Team.
Knowledge of the main issues affecting social housing.
ITQ2 or equivalent Information Technology skills.
Minimum of 1 years’ experience of working within a
responsive repairs environment and housing management
systems.
Experience of dealing with all aspects of building
maintenance / repairs in a busy environment
Experience of processing customers’ repair requests
methodically and accurately within the appropriate policies,
procedures and guidelines meeting tight deadlines.
Typing speed 30 word per minute with good attention to
detail
Ability to problem solve and diagnose repairs accurately.
Excellent Customer Care skill, experience of working with
members of the public, and the ability to handle difficult
situations in an open and honest manner.
Excellent communication skills and the ability to liaise with
various internal and external parties.
Ability of working in a team and contribute to the team’s
overall performance.
Ability to demonstrate accountability and a positive attitude
to your responsibilities as an employee of Islington Council.
Take personal responsibility for self-development; to equip
self with skills required to cope with changes in ways of
working and keeping abreast of organisational changes.
PLEASE ONLY apply if you have the necessary skills, experience and expertise.
The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer