Housing Support Officer Brent

Job Title: Housing Support Officer Brent

Reporting to: Housing Support Service Lead

Staff Reporting: N/A

Salary: £25,900 - 28,000 PA

Working Hours: Monday to Friday 9am to 5pm

Please note this is a field based role - you will be required to support our tenants in their properties

Key responsibilities

• To carry out Personal Housing Plans and Risk assessments
• To support clients in meeting their set goals set in accordance to their Personal Housing Plans
• To work with clients to understand their housing and support needs, as well as their ambitions, strengths and talents, with a view to increase their ability to cope and live independently
• To provide support and advice to vulnerable people to enable them to manage their tenancies
• To assist clients in reporting repairs.
• To maintain weekly contact with clients to support them to implement their Personal Housing Plans and help people to action their support needs
• To conduct regular review of risk assessments and support plans.
• To provide support on budgeting, maximising income, reducing expenditure, dealing with debt, rent arrears and welfare benefits including Housing Benefit
• To work with a range of agencies to promote health and well-being, including harm reduction to reduce the impact of risky behaviours such as alcohol and/or drugs misuse.
• To manage any anti-social behaviour/ incidents working side by side with Local Authority and external stakeholders in line with Caridon Foundation Policy and Procedure.
• To sign post clients to specialist organisation.
• To liaise with colleagues and other partners in event of tenancy breakdown.
• To record, update and maintain relevant record, update and maintain accurate internal digital records (Nourish/ Arthur/ Company Share drive).
• To record and report safeguarding concerns in line with Caridon Foundation duties and established policies and procedures.
• To attend multi-agency meetings to promote the needs of clients or Caridon Foundation
• To refer clients to Resettlement Housing Officer and Local Authority in the event of tenancy breakdown.
• To work and support clients to create a realistic move on plan that would meet their housing needs.
• To carry out regular planned visits in order to maintain the support service for tenants.
• To carry out weekly property inspections and Monthly H&S inspections of allocated Units.
• To provide monthly statistics
• To ensure confidentiality and data protection are observed at all times in compliance with the Data Protection Act & the General Data Protection Regulation
• To stand in for other team members as and when required
• Ad hoc responsibilities depending on the service's needs

Communications

• Contribute to Group Newsletter
• Collate case studies, photographs and information from the field and provide Public Relations

Person specification

Experience

• At least two years' experience in support work or similar role
• Demonstrable ability to develop nonjudgmental professional relationships with vulnerable clients i.e. people with mental health issues, substance misuse
• Experience working with those who have experienced homeless
• To be able to communicate well with clients and peers
• Ability to work positively without direct supervision, managing own time, meeting deadlines and undertaking training
• Ability to liaise positively with other agencies
• A knowledge of Health & Safety legislation to include basic first aid, food hygiene and infection control

Skills and Competencies

• Computer literate (Excel, Word, Outlook and the Internet)
• Demonstrable ability to plan and prioritise own workload
• Excellent communication skills
• Ability to demonstrate initiative and work well under pressure
• Ability to work as part of a team
• Acts as a role model to others in the team, sharing knowledge and experience, when necessary, whilst respecting and valuing the contribution other team members' experiences can bring
• Full UK driving licence desirable

Benefits

Generous Leave Entitlement:

• 25 days of annual leave.
• 8 days of bank holidays.

Health and Well-being:

• 5 days of sick leave. *
• Life cover for added security. *

Employee Wellness:

• Health Shield cash back plan for comprehensive health coverage. *

Pension Plan:

• 3% employee contribution and 5% employer contribution for a secure financial future.

Financial Incentives:

• Refer a friend and receive £200 after they complete probation. *

Celebratory Events:

• Participate in Christmas events for a joyous workplace.
• Engage in team-building events to strengthen team bonds.

Long-Term Service Recognition:

• Additional day of annual leave after 3 years of service. *

Note: Benefits marked with an asterisk (*) are subject to eligibility criteria.