HR Case Manager

Are you a proven HR Case Manager, with a proven track record in managing complex HR cases?
Do you have a demonstrable working knowledge and understanding of UK employment law and legislation and its implications for employers?
Would you like the chance to work collaboratively with a variety of stakeholders by providing a pragmatic and reasonable approach to solve solutions to HR related issues?
If the answer is yes, this could be the role for you, so read on to find out further information and get in touch now to avoid missing out!
The opportunity

Due to increased project expansion, a fantastic opportunity has arisen within our HR team for an experienced HR Case Manager to join our ambitious and motivated team on a Permanent basis.

The candidate will preferably be based around the Staffordshire area. The role is field based with nationwide travel including North Midlands and Northwest.
The role

As a HR Case Manager, you will be responsible for providing a professional, proactive, expert telephone and written HR advisory service to managers at all levels across the business.

Ability to travel to Staffordshire & cover Arears in the North Midlands/Northwest.
Your duties and responsibilities will be

• Act as a fully participating member of the HR team supporting HR and liaising and developing effective working relationships with wider stakeholders.


• To provide advice and guidance to managers on complex people matters with a focus on gaining the best outcomes for both the business and the colleague. Specifically in relation to the management of serious conduct matters, capability, employee concerns and employee relations issues, including the management of suspensions and investigations, this includes reviewing investigation reports and complex letters or communications.


• To always provide active support to managers in the day-to-day case management of serious / complex employment issues whilst considering the commercial constraints of the business and the legal framework


• Manage a portfolio of cases, scheduling and prioritising activities based on the needs of each case and applicable deadlines or timescales.


• Where appropriate, provide face to face support to Managers or act as HR lead on complex people matters, including hearings and appeals within nationwide locations.


• Ensure good employment practice through the provision of clear advice and guidance in line with Iceland’s HR policies, procedures and guidelines.


• Adopt a pragmatic approach in offering solutions to managers, while recognising legal and regulatory requirements.


• Work autonomously whilst using own initiative, on delegated work areas and where appropriate seek advice from senior colleagues when required.


• Take every opportunity to coach managers in aspects of people management including communication, robust decision making, fairness and consistency and application.


• Reviewing and preparing (where appropriate) letters/ documents in readiness for and after formal hearings and providing feedback to Managers where required.


• Ensure all case management details are recorded accurately on the Case Management System and that cases are managed pro-actively and driven through to conclusion and ensuring personnel database reflects accurately.

You will have the following qualifications and experience

• Proven track record of managing a range of complex HR cases.


• Demonstrable, comprehensive up to date working knowledge of UK employment law and legislation and its’ implications for employers.


• Confident communication with people at all levels, with a style that is clear, engaging, coaching and collaborative whilst at times of challenge can hold your own.


• Demonstrate strong partnership working with a variety of stakeholders.


• Ideally CIPD qualified (Level 7).


• Experience of applying a commercial and pragmatic approach to providing HR risk-based solutions to difficult issues that arise within challenging situations.


• Ability to work flexibly in an agile way to meet deadlines and respond positively and constructively to feedback.


• Can evidence building capability within a coaching framework.


• Good analytical and problem-solving skills.


• Full UK Driving licence (field-based roles).

Benefits you will be entitled to

- A very competitive salary with an excellent benefits package.

- 25 days holiday, plus 8 days bank holiday.

- 15% store discount, 30% club individual restaurant discount.

- Discounted gym membership.

- Charity fundraising events.

- Educational sponsorship.

- Enhanced maternity/paternity leave.

- Long service awards.

- Reward & recognition.

- Company Car.

Get in touch now

If you’re seeking a new challenge, where you will provide your support and guidance to a wide range of complex matters, and think you have the skills and experience we are seeking, this could be the role for you so apply now to avoid missing out!
Millbank Holdings Ltd is an equal opportunities employer and respects diversity. We welcome applications from all suitably qualified persons who are eligible to live and work in the UK.

Millbank is proud to be a member of the ‘Disability Confident Scheme’. Millbank operates as an Employment Agency and Business