HR Case Manager

We have a great opportunity for a HR professional to join our prestigious client as an HR Case Manager near Chester 

This role is contractually office-based, but with some flexibility to do a hybrid role. 

The successful candidate will ideally be CIPD qualified,  with a proven track record of managing a range of complex HR cases, and be able to demonstrate, comprehensive and up-to-date working knowledge of UK employment law and legislation and its implications for employers

The role 

• Provide a professional, proactive, expert telephone and written HR advisory service to managers at all levels across the business.


• Provide advice and guidance to managers on complex people matters, focusing on achieving the best outcomes for both the business and the colleague. This includes managing serious conduct matters, capability, employee concerns, and employee relations issues, including suspensions and investigations. This includes reviewing investigation reports and complex letters or communications.


• Provide active support to managers in the day-to-day case management of serious/complex employment issues whilst at all times considering the commercial constraints of the business and the legal framework.

Key Accountabilities

1. Support the HR team by liaising and developing effective working relationships with wider stakeholders

• Manage a portfolio of cases, scheduling and prioritising activities based on the needs of each case and applicable deadlines or timescales


• Provide support to Managers or act as HR lead on complex people matters, including hearings and appeals


• Ensure good employment practice through the provision of clear advice and guidance in line with Iceland’s HR policies, procedures, and guidelines


• Adopt a pragmatic approach in offering solutions to managers, while recognising legal and regulatory requirements.


• Work autonomously whilst using your own initiative, on delegated work areas and where appropriate seek advice from senior colleagues when required


• Take every opportunity to coach managers in aspects of people management including communication, robust decision-making, fairness and consistency, and application


• Reviewing and preparing (where appropriate) letters/ documents in readiness for and after formal hearings and providing feedback to Managers where required


• Ensure all case management details are recorded accurately on the Case Management System and that cases are managed pro-actively and driven through to conclusion and ensure personnel database reflects accurately


• Work collaboratively with your field-based Case Manager colleagues to ensure consistency of approach and application of precedent


• Ensure all applicable SLAs are met or exceeded


• To undertake any other reasonable duties as requested

To succeed in this role, you require ;

• Accurate, considered diary management


• Compliance with HR policy and legislation /processes


• Risk analysis - SLAs met - People issues successfully dealt with by the line with appropriate support


• Accurate and timely completion of case management administration

Qualifications / Experience 

• Demonstrable, comprehensive up-to-date working knowledge of UK employment law and legislation and its implications for employers


• Proven track record of managing a range of complex HR cases


• Confident communication with people at all levels, with a style that is clear, engaging, coaching, and collaborative whilst at times of challenge can hold your own


• Demonstrate strong partnership working with a variety of stakeholders


• Ideally, CIPD qualified (Level 5 or above )


• Experience of applying a commercial and pragmatic approach to providing HR risk-based solutions to difficult issues that arise within challenging situations


• Ability to work flexibly in an agile way in order to meet deadlines and respond positively and constructively to feedback


• Can evidence-building capability within a coaching framework - Good analytical and problem-solving skills

Excellent benefits 

New Ventures Recruitment Ltd is an equal opportunities employer and is acting as a recruitment agency concerning this vacancy.