HR Operations Manager

We are seeking a dynamic and motivated HR Operations Manager to join our clients team and play a pivotal role in shaping the HR function. This position will focus on managing and enhancing HR operational performance, covering all aspects of the employee journey, systems, processes, and metrics. This role is a 3-6 months FTC and would ideally suit a candidate who is immediately available.

As the HR Operations Manager, you will oversee HR service delivery, including case management, query resolution, reporting, and policy compliance. Partnering closely with people managers, you will lead initiatives to promote employee engagement, diversity and inclusion, organisational change, and performance management.

Key Responsibilities:

• HR Operations Management: Oversee the full employee lifecycle, including processes, metrics, and service delivery, ensuring efficient and high-quality support for the organisation.


• Process Improvement: Continuously review and refine processes to enhance service delivery and identify trends to drive ongoing improvements.


• Service Delivery Oversight: Manage workflows, capacity, and escalations while setting clear standards for operational excellence.


• Team Leadership: Lead the HR Operations team in areas such as case management, systems, reporting, and employee queries.


• Employee Relations: Act as the escalation point for complex cases and oversee case management.


• Metrics and Reporting: Develop and analyse HR operational metrics, providing insights to improve decision-making and service delivery.


• Change Management: Drive HR system implementation, process improvements, and organisational changes.


• Employee Engagement: Collaborate with the Communications Manager to develop and implement engagement strategies.


• Performance Management: Lead initiatives to coach and enhance line manager capabilities.


• Policy Development: Design and embed effective HR policies and processes.

Skills and experience required:

• Ability to align HR operational activities with broader business strategies.


• Expertise in HR service delivery, including managing employee lifecycle processes.


• Strong leadership and team management skills.


• Analytical and problem-solving abilities, with a focus on continuous improvement.


• Proficient in HR systems and Microsoft Office tools, with attention to detail.


• Strong written and verbal communication skills.


• Flexible, collaborative, and highly organised with the ability to manage a varied workload.


• Skilled in building relationships with stakeholders at all levels.

Qualifications and Experience

• Relevant HR qualification.


• Proven experience in HR operations, process management, and business partnering.