HR/Payroll Application Support Specialist
Posted 2 days ago
- Swansea, West Glamorgan
- Any
- External
- Expires In 3 months
_*Future shapers. Experience makers.*_
Scroll down for a complete overview of what this job will require Are you the right candidate for this opportunity
*The Role:*
ArvatoConnect is looking for a Live Service Application Specialist to join our dynamic team. You will provide crucial functional and service management support across SAP and ABW systems, ensuring effective resolution of HR and Payroll-related queries.
If you are excited to work in a fast-paced environment and have a talent for troubleshooting and maintaining ERP systems, this could be the perfect opportunity for you. This is a hybrid role that requires a minimum of 2 days of onsite presence at our Swansea office each week, with Wednesday being a mandatory day.
*Benefits Include:*
* *5% Discretionary Annual Bonus* – rewarding your contribution to our success.
* *25 days holiday* plus 8 bank holidays, with the option to purchase an additional 5 days.
* *Fidelity Stakeholder pension scheme* – with a 4% employee contribution matched by ArvatoConnect.
* *Life Insurance* of 4x your basic annual salary, providing peace of mind for you and your family.
* *Access to WeCare* – a 24/7 online GP service, mental health support, fitness programmes, and more.
* *Access to Toothfairy* – instant advice, guidance, and prescriptions for dental care from the comfort of your home.
* *MyRewards* – offering discounts at top retailers like Apple, John Lewis, M&S, and many more
*Responsibilities: *
* Handle SAP and HR/Payroll queries via phone and email.
* Manage and resolve service tickets, aiming to meet SLA targets.
* Work towards team accuracy targets for responses and resolutions.
* Maintenance/support of ERP related application interfaces, batch processes and middleware as required.
* Work with the Application Team Lead, Application Configuration Specialists and Team Manager(s) to implement new ways of work and drive continuous improvement.
* Maintenance of up-to-date call and problem records in the appropriate service management system.
*Skills & Experience required:*
* Working knowledge and experience of business processes associated with HR and Payroll.
* In-depth operational knowledge of Shared Service Centres.
* Excellent communication skills with the ability to impact ideas in both technical and non-technical language.
* Ability to adopt new technical skills to meet the ICT function's demands.
* Ability to resolve issues quickly and effectively.
* Highly self-motivated and direct with keen attention to detail.
*Desirable but not essential:*
* ERP configuration knowledge and experience in one of the following areas: SAP/ABW/Concur/Success factors.
*Diversity & Inclusion Statement:*
It’s our differences that makes our organisation stronger, and we work to ensure that all our colleagues’ voices are heard and that their aspirations are nurtured in a culture where people can grow and be 100% themselves every day, no matter their age, sex, gender, disability, ethnicity, sexuality, neurodiversity, or religion. Not only are we a Disability Confident Committed Employer, but we also believe in continuously strengthening our female talent, standing with the LGBTQI+ community and celebrating our multicultural workforce.
Job Types: Full-time, Permanent
Pay: £31,726.00 per year
Additional pay:
* Performance bonus
Benefits:
* Company pension
* Cycle to work scheme
* Employee discount
* Health & wellbeing programme
* Store discount
Schedule:
* Day shift
Work Location: Hybrid remote in Swansea
Scroll down for a complete overview of what this job will require Are you the right candidate for this opportunity
*The Role:*
ArvatoConnect is looking for a Live Service Application Specialist to join our dynamic team. You will provide crucial functional and service management support across SAP and ABW systems, ensuring effective resolution of HR and Payroll-related queries.
If you are excited to work in a fast-paced environment and have a talent for troubleshooting and maintaining ERP systems, this could be the perfect opportunity for you. This is a hybrid role that requires a minimum of 2 days of onsite presence at our Swansea office each week, with Wednesday being a mandatory day.
*Benefits Include:*
* *5% Discretionary Annual Bonus* – rewarding your contribution to our success.
* *25 days holiday* plus 8 bank holidays, with the option to purchase an additional 5 days.
* *Fidelity Stakeholder pension scheme* – with a 4% employee contribution matched by ArvatoConnect.
* *Life Insurance* of 4x your basic annual salary, providing peace of mind for you and your family.
* *Access to WeCare* – a 24/7 online GP service, mental health support, fitness programmes, and more.
* *Access to Toothfairy* – instant advice, guidance, and prescriptions for dental care from the comfort of your home.
* *MyRewards* – offering discounts at top retailers like Apple, John Lewis, M&S, and many more
*Responsibilities: *
* Handle SAP and HR/Payroll queries via phone and email.
* Manage and resolve service tickets, aiming to meet SLA targets.
* Work towards team accuracy targets for responses and resolutions.
* Maintenance/support of ERP related application interfaces, batch processes and middleware as required.
* Work with the Application Team Lead, Application Configuration Specialists and Team Manager(s) to implement new ways of work and drive continuous improvement.
* Maintenance of up-to-date call and problem records in the appropriate service management system.
*Skills & Experience required:*
* Working knowledge and experience of business processes associated with HR and Payroll.
* In-depth operational knowledge of Shared Service Centres.
* Excellent communication skills with the ability to impact ideas in both technical and non-technical language.
* Ability to adopt new technical skills to meet the ICT function's demands.
* Ability to resolve issues quickly and effectively.
* Highly self-motivated and direct with keen attention to detail.
*Desirable but not essential:*
* ERP configuration knowledge and experience in one of the following areas: SAP/ABW/Concur/Success factors.
*Diversity & Inclusion Statement:*
It’s our differences that makes our organisation stronger, and we work to ensure that all our colleagues’ voices are heard and that their aspirations are nurtured in a culture where people can grow and be 100% themselves every day, no matter their age, sex, gender, disability, ethnicity, sexuality, neurodiversity, or religion. Not only are we a Disability Confident Committed Employer, but we also believe in continuously strengthening our female talent, standing with the LGBTQI+ community and celebrating our multicultural workforce.
Job Types: Full-time, Permanent
Pay: £31,726.00 per year
Additional pay:
* Performance bonus
Benefits:
* Company pension
* Cycle to work scheme
* Employee discount
* Health & wellbeing programme
* Store discount
Schedule:
* Day shift
Work Location: Hybrid remote in Swansea