ICT Application Support Specialist
Posted a day ago
- Northallerton, North Yorkshire
- Any
- External
- Expires In 3 months
ICT Application Support Specialist ICT Application Support Specialist
£37,358.05 per annum
Northallerton (Agile)
Full Time 37 Hours
Permanent
Are you a tech-savvy professional with significant experience in supporting and maintaining IT applications? Do you have a passion for problem-solving and delivering excellent customer service? If so, we want you to be part of our innovative ICT team!
The Role
As an ICT Application Support Specialist, you will play a key role in maintaining and supporting our IT applications, ensuring that our systems run smoothly and efficiently. You will work with a variety of platforms, including Office 365, Microsoft Power Platform, CRM systems, and cloud-based solutions, contributing to both day-to-day operations and larger projects. This role involves collaboration with internal teams and third-party suppliers, as well as overseeing the deployment and support of applications and cloud-based services.
What You'll Be Doing:
Office 365 and Power Platform: Utilise Office 365 and Microsoft Power Platform tools to automate internal processes and tasks, improving efficiency across the organisation.
CRM Support: Provide comprehensive support and maintenance for our CRM systems, ensuring they operate efficiently and meet business needs.
Service Desk Management: Work with ICT helpdesk/service desk systems to resolve user issues and provide high-quality support.
Unified Communications & Cloud Telephony: Support and maintain Unified Communications (Teams) and cloud-based telephony systems.
Server & Networking Support: Provide technical support for servers, networking, and mobile device management (iOS)
Cloud Applications: Maintain and support SaaS (Cloud-based) applications, ensuring their availability and functionality.
GDPR Governance: Ensure compliance with UK GDPR, safeguarding data and supporting related processes.
Data Migration: Oversee and support data migrations from on-premises to cloud environments.
SharePoint Administration: Manage SharePoint sites, including site building, maintenance, and integration with other Microsoft products and third-party applications.
Board Management Systems: Support and maintain board management systems to ensure seamless access and usage.
Who Were Looking For:
Experienced Professional: Significant experience in a similar role, with expertise in Office 365, Microsoft Power Platform, CRM systems, and service desk systems.
Technical Knowledge: Experience in Unified Communications, mobile device management, server and network support, cloud telephony, and application deployment.
Customer-Focused: Excellent customer service skills, with the ability to communicate technical issues clearly to non-technical users.
Team Player: Able to work and collaborate effectively within a team environment while also managing your own workload and taking the initiative.
Strong Communicator: Demonstrated ability to communicate effectively, both verbally and in writing, with users, colleagues, and third-party suppliers.
Organised & Methodical: A methodical approach to problem-solving, with strong organisational skills to prioritise tasks effectively.
Project Management: Experience in managing projects and leading meetings with customers and suppliers.
Knowledge & Qualifications:
ICT Knowledge: Strong knowledge of IT systems, cloud-based applications, mobile device management, and GDPR governance.
Technical Skills: Ability to explain technical concepts in simple terms and learn new technologies quickly.
ICT Qualifications: Further education in ICT or equivalent qualification.
Driving Licence: A full UK driving licence is required.
Special Requirements:
Flexible Working: Ability to work flexibly to meet the needs of the organisation.
Diversity Commitment: A strong commitment to promoting diversity and inclusion in the workplace.
Confidentiality: Ability to handle confidential information with discretion.
Continuous Learning: A passion for continuous learning and staying up to date with the latest ICT trends and technologies.
What We Offer:
Competitive Salary: Reflective of your experience and skills.
Professional Development: Opportunities for continuous learning, training, and career growth.
Supportive Work Environment: A collaborative and innovative workplace that values your contributions.
Agile Working: Flexible working arrangements to support your work-life balance.
Comprehensive Benefits: A range of benefits to support your wellbeing and personal development.
Why Join Us?
We are committed to providing first-class ICT services and continuously improving our technological infrastructure. As a valued member of our team, youll play a vital role in driving innovation and ensuring our systems run efficiently. We believe in fostering a diverse and inclusive workplace, and we encourage applications from all backgrounds.
Please note: This vacancy may close before the advertised closing date if sufficient suitable applications are received. We will be interviewing as applications come in, so apply early to avoid disappointment!
TPBN1_UKTJ
£37,358.05 per annum
Northallerton (Agile)
Full Time 37 Hours
Permanent
Are you a tech-savvy professional with significant experience in supporting and maintaining IT applications? Do you have a passion for problem-solving and delivering excellent customer service? If so, we want you to be part of our innovative ICT team!
The Role
As an ICT Application Support Specialist, you will play a key role in maintaining and supporting our IT applications, ensuring that our systems run smoothly and efficiently. You will work with a variety of platforms, including Office 365, Microsoft Power Platform, CRM systems, and cloud-based solutions, contributing to both day-to-day operations and larger projects. This role involves collaboration with internal teams and third-party suppliers, as well as overseeing the deployment and support of applications and cloud-based services.
What You'll Be Doing:
Office 365 and Power Platform: Utilise Office 365 and Microsoft Power Platform tools to automate internal processes and tasks, improving efficiency across the organisation.
CRM Support: Provide comprehensive support and maintenance for our CRM systems, ensuring they operate efficiently and meet business needs.
Service Desk Management: Work with ICT helpdesk/service desk systems to resolve user issues and provide high-quality support.
Unified Communications & Cloud Telephony: Support and maintain Unified Communications (Teams) and cloud-based telephony systems.
Server & Networking Support: Provide technical support for servers, networking, and mobile device management (iOS)
Cloud Applications: Maintain and support SaaS (Cloud-based) applications, ensuring their availability and functionality.
GDPR Governance: Ensure compliance with UK GDPR, safeguarding data and supporting related processes.
Data Migration: Oversee and support data migrations from on-premises to cloud environments.
SharePoint Administration: Manage SharePoint sites, including site building, maintenance, and integration with other Microsoft products and third-party applications.
Board Management Systems: Support and maintain board management systems to ensure seamless access and usage.
Who Were Looking For:
Experienced Professional: Significant experience in a similar role, with expertise in Office 365, Microsoft Power Platform, CRM systems, and service desk systems.
Technical Knowledge: Experience in Unified Communications, mobile device management, server and network support, cloud telephony, and application deployment.
Customer-Focused: Excellent customer service skills, with the ability to communicate technical issues clearly to non-technical users.
Team Player: Able to work and collaborate effectively within a team environment while also managing your own workload and taking the initiative.
Strong Communicator: Demonstrated ability to communicate effectively, both verbally and in writing, with users, colleagues, and third-party suppliers.
Organised & Methodical: A methodical approach to problem-solving, with strong organisational skills to prioritise tasks effectively.
Project Management: Experience in managing projects and leading meetings with customers and suppliers.
Knowledge & Qualifications:
ICT Knowledge: Strong knowledge of IT systems, cloud-based applications, mobile device management, and GDPR governance.
Technical Skills: Ability to explain technical concepts in simple terms and learn new technologies quickly.
ICT Qualifications: Further education in ICT or equivalent qualification.
Driving Licence: A full UK driving licence is required.
Special Requirements:
Flexible Working: Ability to work flexibly to meet the needs of the organisation.
Diversity Commitment: A strong commitment to promoting diversity and inclusion in the workplace.
Confidentiality: Ability to handle confidential information with discretion.
Continuous Learning: A passion for continuous learning and staying up to date with the latest ICT trends and technologies.
What We Offer:
Competitive Salary: Reflective of your experience and skills.
Professional Development: Opportunities for continuous learning, training, and career growth.
Supportive Work Environment: A collaborative and innovative workplace that values your contributions.
Agile Working: Flexible working arrangements to support your work-life balance.
Comprehensive Benefits: A range of benefits to support your wellbeing and personal development.
Why Join Us?
We are committed to providing first-class ICT services and continuously improving our technological infrastructure. As a valued member of our team, youll play a vital role in driving innovation and ensuring our systems run efficiently. We believe in fostering a diverse and inclusive workplace, and we encourage applications from all backgrounds.
Please note: This vacancy may close before the advertised closing date if sufficient suitable applications are received. We will be interviewing as applications come in, so apply early to avoid disappointment!
TPBN1_UKTJ