Identity Verification Administrators - Band 4

Have you ever wanted to work within the civil service? Are you confident in your administration and customer service skills? If so, then please read on as we are looking for Identity Verification Administrators to work for the NHS.
Location: Leeds City Centre - Wellington Place Pay: £12.86
Temporary until March 2025 subject to further extension
Hybrid with two working days in the Leeds office
This is an ongoing temporary position with the possibility of a further extension at the discretion of the business requirements.
Role Overview:
NHS login is a key service that has been created by the NHS for patients and the public to provide a safe, secure, and re-usable way to access multiple digital health and social care services through a convenient single login.

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NHS login can be used by the public to securely access their health and care information wherever they see the NHS login button including the NHS App. People can use NHS login to prove who they are safely and securely and, in most cases, without the need to visit their GP.

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The role of the ID Verification team is to provide critical operational management in processing ID Verification's of citizens, allowing them access to digital health and care services.

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ID Verification Administrators work closely within a team of up to 20 ID Verification Administrators comprising of permanent and contingent labour resources. Working on rotating shift patterns between 06.00-23.00 Mon-Sun inclusive, 365 days per year including public holidays.

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Shifts are assigned to mirror the Team Supervisor and so can't be tailored. One week you might be working days Monday - Friday 08.00-16.00, the next week evenings 15.00-23.00, the following week 3 weekdays and the weekend etc and shift patterns can change with notice to meet the work being received.

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Successful applicants must on average, spend at least 40% of their time working in-the Leeds office in person so must be local to Leeds.

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When you're working at home, we would expect you to work in a private space with a suitable workstation, where your screen can not be seen by anyone else, your conversations can not be overheard, and you won't be distracted.

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The team covers ID Verification but also other technical specialisms such as Quality Assurance, Complex Cases, Training, Safeguarding and Potential Fraud referrals. Measured and managed against Service Levels and Key Performance indicators for security, productivity, quality, and attendance.

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Confidentiality and data security is at the heart of everything we do and ID Verification plays a crucial part in ensuring we manage patient data effectively as well as providing a user-friendly service.

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We now have an opportunity for an Identity Verification Administrator to join our team to help us ensure we provide the best possible service to our users.

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As an Identity and Verification Administrator your role will include:

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• Processing ID verification checks for citizen applications for the NHS Login service adhering to strict security, quality checks, whilst adhering to targeted service levels and key performance indicators for performance, productivity, and quality.
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• Become competent and a subject matter expert in processes/procedures and documents for c300 ID Documents worldwide for clarity, security, and validity checks.
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• Accurately compare data from ID documents with user's information from the Personal Demographics Service to ensure applicants do not gain access to other patient records.
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• Support other technical specialisms such as Quality Assurance, Complex Cases, Training, Safeguarding and Potential Fraud referrals as and when needed.
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• Maintain quality standards across the ID Verification Team, adhere to processes and procedure.
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• Support the development and maintenance of internal resources, control systems and risk management systems.
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• Perform training and development duties to less experienced team members.
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About you

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Some of the skills and experience we're looking for:

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• Highly organised with a strong attention to detail and able to prioritise workloads.
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• Be able to quickly understand, interpret and adhere to frequently changing processes and procedures.
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• Experience working within a strict compliance focused environment, handling large amounts of highly confidential personal data, ensuring procedures, protocols and tool kits are followed and adhered to.
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• Experience of achieving required results within a target driven environment.
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• Proficient with Microsoft Office applications and comfortable learning new packages and systems
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• Excellent communication skills, comfortable communicating with internal and external stakeholders at all levels
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• Excellent team working skills, able to work closely and support colleagues through mentoring or training
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• Experience providing excellent levels of customer service to users and internal stakeholders
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At Brook Street, we believe that by harnessing diversity of thought and experience across our company, exceptional things happen. We continually strive for a highly diverse workforce and an inclusive culture where everyone feels valued, listened to and able to discover their personal best.
Brook Street is a Disability Confident Leader, and we have also hold Gold Award status from the Defence Employer Recognition Scheme.
Our supply of Contingent Workers to the Public Sector Resourcing Framework (PSR) has driven us to take further steps in supporting candidates with disabilities or veterans. Through our Guaranteed Interview Scheme, we offer candidates with disabilities and veteran who meet the stipulated criteria for the role, a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability or as a veteran, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and the role that you are interested in. We are committed to engaging with you.
Throughout the application process we will discuss any reasonable adjustments needed. Your comfort and accessibility are of utmost importance to us, and we are eager to ensure a seamless communication journey.
*Please note working for the Ministry of Justice will require you to have photographic ID. This can be a Full-length Birth Certificate supported by a driving or provisional licence in your current address OR an in-date passport*
If this sounds like the role for you, apply now!

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Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

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As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

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Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. 

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In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.