Immediate Start Customer Service Administrator

Job Purpose:
This role involves handling administration and clerical tasks for a membership scheme. Key duties include processing applications, managing registrations, setting up direct debits, and handling all related correspondence.

Key Responsibilities:

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  Register applications, ensuring all personal details are correct and sourcing any missing information.
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  Prepare and send invoices to applicants.
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  Set up and manage monthly direct debits.
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  Respond to customer inquiries by phone, email, letter, or in person, including handling routine questions and complaints.
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  Prepare reports, including statistical information.
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  Handle membership cancellations and suspensions, investigating non-payment and offering alternative payment options.
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  Work with staff to communicate updates, answer questions, and explain new procedures.
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  Help improve the membership scheme and assist in developing new systems.
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  Investigate and resolve complaints about payment issues.

Essential Experience:

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  Strong admin experience, ideally in a membership-based environment.
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  Good communication skills for dealing with customer questions and complaints.
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  Experience with invoicing and setting up direct debits.
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  Ability to prepare simple reports with statistical data.
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  Comfortable working with membership systems and coordinating with different teams.

If you are interested please apply or email your interest OR call (phone number removed)