Inbound Call Co-Ordinator (Nights)

Inbound Call Coordinator

(Nights)
Daventry (fully office based)
8PM-7AM
4 on 4 off
£12.21-£14.21 p/h
MUST have a basic DBS
Temp-Perm
We are looking for an experienced customer services person who can work as an Inbound Call Coordinator within a busy call centre in Daventry to work on a full time basis on a 4 on 4 off shift pattern. You will work 8PM-7AM and they are open 7 days a week so you MUST be able to work weekends.
You will be taking calls from social services, police and other official bodies and expected to handle the call, book appropriate adults to attend interviews and manage a diary.
There will be use of computers, lots of inbound call and its very fast-paced working within a smaller team.
To be considered you MUST be local to Daventry, reliable enough to work the shift and the pattern, have excellent communication skills, good personal organisation and be willing to see problems without to competition.
What you will be doing:
Handling online bookings/pre-bookings and managing a chat forum
Entering all essential information into systems in an accurate and timely manner
Taking important inbound calls
Highest standard of customer service at all times