Inbound Call Handler

Rewards and Benefits on offer:

• Immediate start.


• Working for a blue-chip company with a great team-based culture.


• Varied and interesting job role.


• Working Monday-Friday.


• Opportunity to work from home one day a week.


• Great resources.


• Great team culture.


• Any support required is provided.

The Company You Will Be Working For;

MTrec is proudly representing our truly unique and special customer service client in their search to appoint a Customer Service Advisor as soon as possible. You will be working with a superb support infrastructure to ensure you provide your customers with the best experience possible.

You will be joining a company who has an excellent employee culture and levels of support, training, and motivation from a great team of managers. The company is extremely team focused, which translates to their blue-chip customer base and the service they receive.

We would highly recommend this role and the company to anyone with a customer service background. The role is starting asap, with full training and support provided.

The Role you will be Doing;

• Answering inbound calls from customers.


• Liaising with customers via email.


• Resolving customer complaints.


• Following company guidelines to ensure all queries are dealt with quickly, professionally and efficiently.


• Responsible for managing effective communication and coordination between team members.


• Set an example to the team with a positive and professional attitude, always delivering the highest level of customer service.

About You;

• Telephony experience

• Customer resolution experience


• Excellent communication skills


• Good time management skills


• Highly organised and good at multitasking with the ability to prioritise workload and requirements


• Day to day use of Microsoft Office, Outlook, Word, Excel and SharePoint