Inbound Sales Administrator

Inbound Sales Administrator

Ringwood

Permanent

£25,000 - £28,000 + Commission + Benefits

The Client

My client is a company that specialises in complete drainage services to corporate clients managing domestic and small commercial drainage failures. The company provides a quick and competitively priced response to their clients’ needs whether it be a simple blockage, a drain collapse or a burst water pipe. Due to recent expansion, they currently have an opportunity for an Inbound Sales Administrator to work from the clients Ringwood office.

Key Responsibilities

• Answering a high volume of new inbound enquiries via phone, live chat and contact forms.


• Dealing with inbound sales enquiries and converting leads.


• Taking payments from customers over the phone.


• Dealing with any inbound complaints efficiently.


• Managing a diary of customers and jobs to understand customers' needs.


• Managing an extensive range of job data and applying tasks where necessary.


• Manage inbound email inbox, distributing enquiries to the right place and handling a volume of customer service enquiries.


• Coordinating works for customers with the engineers.


• Ensuring quality control standards are met with every job.


• Auditing engineers job reports to ensure all job requirements are met.


• Creating and issuing Survey reports.


• Data input.


• General admin works where necessary.

Key Requirements

• Experience of working in a fast-paced environment.


• Excellent communication & phone handling skills.


• Efficient with Excel, Word, PDFs. CRM Systems etc.


• Previous experience within a similar customer service or sales.


• An ability to deal professionally, calmly and tactfully with customers.


• Ability to multi-task and work on your own initiative in a busy environment.

Benefits

• 28 days paid holiday.


• Heavily incentivised commission scheme.


• Pension.


• Staff events.


• Opportunity to grow and excel within the business.