Income Apprentice

Income Apprentice
Department: Income Team - Homes & Communities
Salary: £12.00 - £13.15 per hour
Type: 2 Year Apprenticeship, Full-Time (35 hours per week)
Location: Ealing / hybrid
Interview date: Friday 10th January 2025

About us

We’re a UK housing association committed to a new vision – providing homes people love to live in.

With over 38,000 homes in management across London and southern England, we provide a wide range of homes for social, affordable and private rent, specialist housing services, as well as homes for sale and shared ownership.

Our 70,000 customers have diverse backgrounds and levels of income and we’re here to provide all of them with homes that are safe, high quality and sustainable. And with social housing roots going back eight decades, we continue to ensure that every penny of profit we make is reinvested into our charitable social purpose – delivering more homes and better services for customers.

We’re also members of the G15, a group of leading housing associations that work together to house one in ten Londoners and tackle the housing crisis. 

About the role

This role will provide a platform for personal and professional development, equipping individuals with the knowledge and skills needed to excel in the field of housing and property management while contributing to the organisation's mission of providing excellent customer service and support to our customers.

Some Key Responsibilities

You will have the opportunity to complete a Level 3 Housing & Property Management qualification while contributing to our team's success. Here’s what you’ll be doing:

• Developing the skillset required to deliver customer service excellence.
• Understanding income collection, tenancy sustainment processes and benefits.
• Gaining the ability to calculate benefits and provide advice and support customers with benefits and money management.
• Providing excellent support to the Income team, including diary management, producing reports, raising purchase orders, and completing Court applications.
• Under supervision, managing and monitoring customer accounts in line with policies and procedures.
• Ensuring IT systems and manual records are regularly updated and maintained.
• Working effectively with the Income Team, Homes & Communities, Property Services, and liaising with other departments, and key agencies.

More About You

We are seeking individuals who exhibit curiosity, a strong desire for learning, and a commitment to personal and professional growth.

• Educated to at least GCSE Grade 4/C or equivalent in English and Maths
• Willingness to undertake professional development including Level 3 in Housing and Property Management within two years, relevant to the client base you will be working with
• Good level of computer literacy: ability to use / learn Word, Excel, Outlook, MS Teams, and the internet
• Ability to communicate effectively, both verbally and in writing across a variety of audiences

Choosing us is easy

As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.

We offer a wide range of staff benefits. For this role, these include:

• 25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
• Up to 8% contributory pension
• Flexible working
• Investment in your learning and development.

In addition, all permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family.

We also operate a Cycle to Work Scheme whereby employees have access to cycling equipment throughout the year and can pay via monthly salary deductions.

Whatever the role, we want you to bring your knowledge and experience to play your part in improving people’s lives.

If you require a reasonable adjustment during the recruitment process, please contact our Resourcing Team to request: resourcing@a2dominion.co.uk

A2Dominion Group is a Disability Confident Employer which means that we are committed to employing disabled people and will:

• actively look to attract and recruit disabled people
• provide a fully inclusive and accessible recruitment process
• offer an interview to disabled applicants who meet the minimum criteria for the job
• be flexible with assessing people so disabled applicants have the best opportunity to demonstrate that they can do the job
• make reasonable adjustments as required

At A2Dominion Group, we recognise the positive value of diversity, promote equality and inclusivity in our hiring processes. We always aim to recruit the person who is most suited to the job and welcome applications from people of all backgrounds – men and women, people of all ages, sexual orientations, nationalities, religions, and beliefs.

Meeting the role requirements

We recognise that some people will only apply for a role if they meet 100% of role requirements.  If this sounds like you, we’d still encourage you to apply and also to arrange a call with one of our recruitment team to discuss your application further at resourcing@a2dominion.co.uk

A2Dominion is proud to be a family friendly employer

Everyone is welcome at A2Dominion Group. We know that equality, diversity, and inclusivity make us better. We embrace the unique contributions of our people and seek to create a workplace where everyone feels like they belong. Find out why our people love working with us.

Join us at A2Dominion, where your expertise will be integral to our recovery journey, creating lasting positive changes in the lives of our customers. If you possess the right motivation and drive to contribute to our recovery and change initiatives, we invite you to apply and be a crucial part of our team.

https://a2dominion.csod.com/ux/ats/careersite/3/home/requisition/3032?c=a2dominion