Income Officer

My client is a successful Housing Association, currently seeking a part-time Income Officer. This is a part-time role - 3 days�per week.

As an Income�Officer you'll carry out a range of tasks including negotiating payment arrangements with customers, providing welfare benefit and money advice and preparing applications for court. You'll be on standby to visit customers in their home as well as occasionally attending court hearings.

Your responsibilities will include:

Delivering a comprehensive rent & service charge collection service across�the region

Monitoring customer accounts for all tenures

Managing end to end processes

Engaging with external agencies including local authorities when needed

Managing evictions

To be successful in this role you'll need:

Experience in income management or debt recovery/collection

Knowledge and experience of either social housing, home ownership or the private rented sector

Excellent customer service skills

A working knowledge of welfare benefits

To be a self-starter with a proactive approach and possess the ability to work without close supervision

To have effective decision-making skills, a diplomatic and confidential approach and the ability to prioritise a busy workload.

Part-Time Hours:

As you'll need to travel in this role, having a car and full driving licence is essential.�

Working pattern wise it would be 8:30-5pm Wed, Thurs and Friday with a 30 min unpaid lunch break.. 24 Hours per week.

This role will be until the 1st November. Extension possibilities for the right candidate.

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