Income Officer

Income Officer (Social Housing) - Liverpool - Up to £22ph We have an exciting opportunity to recruit an experienced Income Officer in Liverpool on behalf of our client, who are a well-established housing association with substantial housing stock across Merseyside. This is an ongoing, temporary position with permanent potential for the right candidate and hourly rates up to £22ph & hybrid working. Your new role Managing a caseload of customer accounts and maximising income collection Respond to general enquiries, requests for support or guidance/advice from customers in relation to benefits, money management & debt Ensuring appropriate legal action is taken to recover any debt, including representing the organisation at court proceedings and evictions where required Assisting with tenancy sign-ups where required, ensuring customers understand the rent payment arrangements Assisting with housing benefit/UC claims where required, carrying out basic benefit calculations, signposting or referring to internal or external agencies to provide appropriate support/advice in relation to welfare, preventing eviction proceedings and sustaining their tenancy Ensuring all case activity & customer contact is accurately recorded on internal IT systems Develop and maintain effective relationships with internal colleagues & external agencies What you'll need to succeed Experience of income management and enforcement/debt collection within the housing sector Knowledge and understanding of legal frameworks in relation to tenancy arrears recovery, as well as welfare reform & welfare benefits Effective case management skills with good problem-solving abilities & the ability to work on own initiative What you'll get in return Weekly pay Hybrid working Hourly rates between £20-£22ph Ongoing temporary contract with permanent potential Option to be paid via PAYE or Umbrella What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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