Income Officer

Income Officer (Temporary Contract)
Location: Worcester Hybrid (2-3 days in the office, rest remote)
Contract: Until January, with potential for extension
Rate: �22-�24 per hour (via umbrella)
We're looking for an experienced Income Officer to join a housing team on a temporary basis. In this role, you'll manage rent arrears, service charges, and other debts within a specific area, taking the appropriate action to ensure income recovery.
Key Responsibilities as an Income Officer:

• Handle all aspects of rent arrears and debt recovery, following policies and procedures to minimise arrears.
• Manage legal actions and serve the correct notices, with potential court appearances.
• Collaborate with Housing Benefit teams, DWP, and external agencies to secure tenant entitlements.
• Provide advice on financial inclusion and signpost to support services as needed.
• Work closely with Neighbourhood Officers and other teams to ensure effective service delivery.

About You:

• Proven experience in income management, preferably in the housing sector.
• Strong communication and negotiation skills, with an empathetic approach to customer needs.
• Familiarity with housing benefit processes and financial support services.
• Ability to follow legal protocols in income recovery, including court procedures.
• Ability to work independently and manage priorities effectively.

Additional Information:

• Hybrid working model: 2-3 days in the office, with the remainder working from home.
• A full driving licence and access to a vehicle are desirable.

This Income Officer role is perfect for someone with a background in housing and debt recovery who thrives in a supportive, collaborative environment. Apply now to make an impact and help residents maintain secure tenancie