Income Officer

Income Officer
Location: Birmingham
Pay Rate: �18-�22 per hour (via umbrella)
Contract Type: Temporary to Permanent
Are you an experienced Income Officer looking for a new challenge? We are working with a respected housing organisation in Birmingham seeking a dedicated professional to join their team on a temp-to-perm basis.
Key Responsibilities of an Income Officer:

• Managing rent accounts to minimise arrears and maximise income collection.
• Working with tenants to agree on affordable payment plans and providing advice on budgeting and financial management.
• Issuing arrears letters, notices, and agreements in line with organisational policies.
• Representing the organisation at court hearings and ensuring compliance with legal processes.
• Supporting tenants to sustain their tenancies by signposting to relevant support services.
• Maintaining accurate records and updating housing systems with all tenant interactions.
• Monitoring and escalating cases as needed, including preparing cases for eviction proceedings.

About You:

• Proven experience in income recovery, rent arrears, or debt management within social housing.
• Strong knowledge of income collection processes, housing law, and welfare benefits.
• Excellent communication and negotiation skills to handle sensitive tenant situations effectively.
• Ability to manage a busy caseload, prioritise tasks, and meet deadlines.
• Knowledge of housing systems and software is desirable.

Important Information:
This is an office-based role, working full-time Monday to Friday.
Benefits of the Income Officer Role:

• Competitive hourly rate (�18-�22 per hour via umbrella).
• Opportunity to secure a permanent position within a well-regarded organisation.
• Gain valuable experience within a supportive and professional environment.

If this role is something of interest please give Tiyana a call on (phone number removed) or email (url removed)