Independent Personal Advisor (IPA)

I am recruiting several CARING and PASSIONATE Support Assistants on behalf of a fantastic service in the Cardiff City Centre area. I am keen to speak with candidates who is dynamic, inquisitive, has a passion for rights, diversity and inclusion and want to fight alongside those who may not have a voice.
You will be supporting women and children by providing them with an individually tailored support package. There is a need to work flexibly Monday to Friday between the hours of 09:00 and 19:00 and also take part in an on-call service.
This position is open to women only under the Equality Act 2010 pursuant to Schedule 9, Part 1. It is also subject to an Enhanced DBS check.

• Salary: £24,800
• Hours: 35 Hours week (Monday to Friday)
• Contract: Permanent
• Shifts: Flexible between 09:00 to 19:00 shifts
• Location: Cardiff City Centre

Benefits of the Support Worker role Independent Personal Advisor

• Generous Annual Leave Package 26 Days plus Bank Holidays
• Pension
• Life Assurance
• Employee Assistance Program - supports your health and well-being at home and work
• Flexi Working
• Paid Company Sick Pay & Emergency Dependent Leave
• Real Living Wage Employer
• The bike-to-work scheme.

As a Support Assistant, you will be responsible for the following:

• Be the first point of contact for service users via phone, email, online chat, text and face-to-face
• Identify and assess the risks and needs of service users
• Provide immediate crisis intervention
• Make detailed and accurate reports and ensuring the CRM is always updated
• Signpost and support women and their families to various agencies, e.g. social services, the police, DWP, homelessness, education, housing, and cultural services
• Promote the service
• Undertake training and development to enhance your skills and knowledge

Requirements:

• Hold a SafeLives IDVA training certificate, or a relevant degree, or demonstrable equivalent experience or a vocational qualification.
• Driving licence and access to own vehicle is essential
• Have an understanding of domestic violence and abuse, including the impact on victims and their children
• Understand child protection issues and how to effectively safeguard
• Experience in engaging with external agencies
• Have strong crisis management skills
• Excellent IT and communication skills
• Ability to provide practical and emotional support
• Ability to manage own workload
• Ability to work alone and as part of a team

If you want to make a real difference in lives click APPLY now!

Vetro Recruitment acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Vetro is an equal opportunities employer and decisions are made on merit alone.